Team Leader, Management

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Our Company

At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we re curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A typical day involves inspiring people to make confident, informed decisions about their lives, careers, and money, and building client relationships that grow stronger each year. As a Team Leader
, you ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You ll serve as the front-line manager, developing tax office associates, delivering an outstanding client experience, and achieving office growth objectives. You ll also advance your knowledge and skills to excel as a knowledgeable resource on tax topics and products for associates.

• Provide leadership and development to tax office associates; deliver an outstanding client experience and achieve office growth objectives.
• Partner with District General Manager to create and implement office-level growth plans, develop local partnerships, and manage office community involvement.
• Assist the District General Manager in recruiting and interviewing candidates for tax office positions.
• Serve as point of contact for on-site escalated client service concerns; ensure clients are scheduled properly and conflicts are resolved.
• Lead daily activities to ensure work is completed on time with quality standards and aligned with priorities and goals.
• Train and coach associates to execute Service Standards and recognize outstanding contributions; lead daily team meetings and communicate essential information.
• Create associate work schedules, ensure accurate timekeeping and overtime management.
• Prepare tax returns as required and conduct timely performance reviews; partner with Associate Relations Center to resolve issues and address performance concerns.

• Prior experience in a customer service, shift leadership, or similar role; experience supervising or managing people.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns).
• Annual completion of continuing education and ability to meet IRS and applicable state requirements.
• Computer proficiency with MS Office; ability to work independently with minimal supervision.
• Passionate, determined, and resilient with a customer-centric mindset.
• Able to work a flexible schedule and adapt to business needs.
• High school diploma or equivalent (or higher).

• Wellbeing program, Better You, and health/wellness benefits;
  Employee Assistance Program with Health Advocate.
• Neurodiversity and caregiver support; various discounts on everyday items and services.
• Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (eligibility rules apply).
• Check all available benefits at

H&R Block is committed to building a Connected Culture where trust, care, and connections help everyone feel safe to bring their authentic self to work and belong to a larger team. You will work in an exceptional environment recognized on Best Companies lists, surrounded by colleagues who support each other and value growth.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

Note:

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not an offer or guarantee of employment.