Bilingual Tier 1 Support Specialist

Position: Eastlink Bilingual Tier 1 Support Specialist
Join Eastlink as a Bilingual Tier 1 Support Specialist, providing technical assistance remotely and in-office. Help clients troubleshoot issues with Internet, Cable, Mobile, and Security products.

In this role, you'll be responsible for supporting diverse customer needs in a fast-paced environment. You will blend technical know-how with customer service, ensuring effective resolutions to inquiries. Engage proactively with clients while keeping detailed records of resolutions and interactions.

Key Responsibilities:

• Provide troubleshooting support across service lines

• Help customers with password changes and technical questions

• Document all client interactions accurately

• Meet performance standards for customer calls

• Deliver high-quality service with a positive demeanor

Requirements:

• Fluent in French and English

• 1-2 years of experience in technical support

• Strong knowledge of computers and telecommunications

• Flexibility to work in a multi-shift schedule

• Commitment to customer satisfaction

Leverage your bilingual skills and support expertise at Eastlink for career growth.
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