Customer Care Call Attendant

Position: Customer Care Call Attendant Role
Take on a rewarding role as a Call Attendant in Dynacare's Customer Care team. Work remotely to support occupational health booking needs across Canada.

This position involves considerable interaction with clients and various departments within Dynacare, ensuring effective appointment coordination. Your ability to troubleshoot and adapt to changing situations will ensure excellent service delivery. Documenting all call information accurately is essential for maintaining operational excellence.

Key Responsibilities:

• Coordinate phone bookings for occupational health

• Handle web booking requests efficiently

• Troubleshoot issues and escalate when needed

• Maintain professionalism in client communications

• Keep accurate records and observe booking protocols

Requirements:

• High School diploma required

• Flexible to accommodate operational hours

• Bilingualism is beneficial

• Strong interpersonal skills and adaptability

• Proficient in computer skills, including Cantrak

Utilize your strong communication and organizational skills while providing exceptional service to clients at Dynacare.
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