Technology Enablement Technician

East Coast Credit Union
Antigonish, NS B2G, CAN

Antigonish

Are you ready for a new career journey at Nova Scotia's largest credit union? Join our dedicated team at East Coast Credit Union, where commitment to community, member satisfaction, and financial excellence are the foundation of everything we do.

East Coast Credit Union is a community-driven financial institution committed to a better banking model. A credit union is like a bank in many ways, but with cooperative ownership and special focus on people, not profits. We redefine the definition of local and bring Nova Scotians from many regions together with honest lending, savings, and investment products. Be part of an organization committed to fostering growth and empowering individuals on our team and in our East Coast community.

We are seeking a full-time Technology Enablement Manager, with preference given to candidates located in the Antigonish area. Reporting to the Helpdesk Supervisor, the Technology Enablement Technician provides frontline Tier 1 support to employees, ensuring reliable access to technology tools and applications. The role focuses on troubleshooting, hardware and access management, and delivering consistent, high-quality service while supporting standardized processes and a strong service culture aligned with East Coast Credit Union values.

We offer…

• Outstanding culture and opportunity to join an engaged and community-focused team.
• Competitive compensation to commensurate with experience ($59,469.22-$69,963.85 annually) and benefits with performance-based incentives.
• Potential for flexible work arrangements including Flex Time, Telework and compressed work week.
• Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.
• Additional employee perks include but not limited to annual wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.

You would…

• Act as the first point of contact for employee technology support requests via the ticketing system, phone, and in‑person channels.
• Perform Tier 1 troubleshooting for hardware, software, connectivity, printing, and productivity tool issues.
• Provide onsite and remote support across ECCU locations, ensuring timely resolution within established service targets.
• Clearly communicate progress, expectations, and resolution steps to end users.
• Prepare, deploy, and replace end‑user devices (laptops, peripherals, mobile devices) in accordance with standards.
• Maintain accurate technology asset records, including assignment, lifecycle status, and disposal tracking.
• Assist with onboarding, offboarding, and location moves by ensuring devices and access are ready on time.
• Perform basic access management activities such as account setup, password resets, multi‑factor device issuance, and role‑based access changes under approved procedures.
• Accurately document incidents, requests, and resolutions to support knowledge sharing and trend analysis.
• Identify issues requiring escalation and transition them to Technology Enablement Specialists with appropriate context and diagnostics.
• Contribute to knowledge base articles, user guides, and standard operating procedures.
• Identify recurring issues or process gaps and recommend improvement opportunities.
• Participate in training, service improvement initiatives, and quality reviews as required.
• A Post‑secondary education in Information Technology or a related field, or an equivalent combination of education and experience.
• At least 1-3 years of experience supporting enterprise technology environments, including infrastructure, systems, and business applications.; or an equivalent combination of training and experience.

You are…

• Passionate about providing exceptional service.
• Self‑motivated with a strong work ethic.
• A critical thinker with problem‑solving skills.
• A great communicator with time management skills.

Applications will be accepted until:
July 2, 2026

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a…