Manager – Client Service​/Payroll - Payroll Department

Company Description

At Kaizen CPAs + Advisors & Your Payroll Department, we’re a people-first firm dedicated to helping businesses overcome financial challenges and achieve their goals. With decades of experience, we focus on practical, forward-thinking solutions that put people at the heart of everything we do.

Our work is guided by four core values:

• Own It:
  Take pride in solving problems and delivering results.
• Be an Ideal Team Player:
  Collaboration and support are key to our success.
• Make a Positive Impact:
  We’re committed to making a difference for our clients, team, and community.
• Embrace a Growth Mindset:
  Constant learning and evolving helps us grow—together.

At Kaizen and YPD, we prioritize the growth and well-being of our people. You’ll join a supportive team where challenges are turned into opportunities, and where your work truly makes a difference for our clients, the team, and your career. Join us and experience a people-first culture that values your success and development!

Are you passionate about developing people and building strong teams? Do you thrive in creating clarity, supporting growth, and keeping others energized and motivated? We’re looking for a Manager to join our growing firm and help lead our nine-member payroll department.

In this newly redesigned role, you’ll focus on the people side of leadership—providing coaching, training, and clear communication to ensure our payroll team thrives. You’ll hold regular 1:1s, coordinate workflow, and be the first point of contact for staff support and development. Partnering closely with our Director of Payroll, who leads technical operations, you’ll bring balance to the department by keeping the team aligned, engaged, and growing.

You’ll also serve as a key communicator with clients and vendors, ensuring positive relationships and smooth collaboration.

• Provide day-to-day leadership, coaching, and support for payroll team members
• Monitor and coordinate team workflow to ensure timely and accurate payroll delivery
• Interview, select, and train new employees
• Foster open communication and collaboration across the department
• Support a culture of accountability, development, and continuous improvement
• Perform monthly one-on-one meetings and quarterly conversations with all team members to guide performance, address challenges, and celebrate wins
• Serve as the first point of contact for client and vendor communication, ensuring issues are addressed promptly and relationships stay strong
• Hold a seat on the payroll leadership team—meeting weekly in an EOS L10—to partner with the Director of Payroll and COO on departmental goals and initiatives

• Oversee the daily processing workflow to ensure all payrolls are processed, taxes are paid, bank accounts are reconciled, ACH file sent, and package fulfillment timely and accurately completed
• Work with vendors to resolve issues and reconcile vendor invoices
• Process voids, client corrections, service bureau corrections and supplemental runs
• Manage the YPD calendar so that all daily, weekly, monthly, quarterly, and annual processes are timely and accurately completed
• Create technical solutions to resolve payroll issues that arise with processing software and related technology
• Conduct weekly team meetings to address operations related issues/goals ensuring that the agenda and meeting minutes are memorialized
• Oversee client communications via isolved or Qount, cover letter notes, and email tag lines
• Ensure adequate staffing to complete daily processing/tax & finance needs
• Research payroll law related issues
• Assist in setting up new clients when needed
• Perform and analyze internal payroll processing audits
• Handle the daily Tax/Finance/ACH functions as backup when Tax Specialist is out
• Approve draw-down requests with banking institutions
• Approve/deny vacation requests; maintain minimal staffing needs

Required:

• Proven experience in people leadership; strong track record of mentoring, coaching, and developing staff
• Commitment to delivering exceptional client service, with a strong desire to consistently exceed expectations and hold others accountable to the…