Waste Management Business Support Assistant

The Company

Our client is a large and well-established local government organisation delivering a wide range of essential public services across the borough.

We are looking for a proactive and flexible Business Support Officer to join the Waste Management team. You will provide high-quality customer service, administrative support, and business operations assistance across Waste Management, Fleet, Waste Operations, and Sustainability functions.

This role involves managing enquiries, supporting operational teams, liaising with stakeholders, and maintaining accurate records
. You'll be the first point of contact for customers and play a key role in keeping services running smoothly.

This is a full-time fixed-term role for 3 months, working 37 hours per week, Monday to Friday. Due to the nature of the role, the post holder may be required to work duties outside of normal working hours.

This Role will be based in Antrim.

• Handle customer enquiries via phone, email, live chat, social media, and face‑to‑face, ensuring issues are resolved efficiently.
• Assist residents with bulky collection requests and new customer setup.
• Liaise with contractors, stakeholders, and external agencies to ensure smooth service delivery.
• Maintain and update databases, spreadsheets, and records accurately, producing reports as required.
• Support financial processes, including receiving payments, invoicing, reconciliation, and reporting.
• Provide administrative support to Operations Managers and senior management, including mail shots, event organisation, and document preparation.
• Ensure compliance with departmental procedures, corporate communication standards, and regulatory reporting.
• Participate in training and contribute flexibly to departmental priorities, including occasional work outside normal hours.
• Prepare and analyse data for management reports, providing insights to help inform decisions and monitor team performance.

• Minimum of 5 GCSEs (Grades A-C), including English and Maths
  , and a minimum of 2 years' administrative or clerical experience
  , including minute‑taking
  .
• Experience in a customer service role
  , handling direct customer contact and complaints.

OR

• 4 years' relevant clerical experience
  , including minute‑taking and experience in a customer service role
  , handling direct customer contact and complaints.
• Full current driving license required.

• Recognised IT qualification (e.g.,
  ECDL, CLAIT, OCR, RSA Word Processing
  ).
• Experience in a Waste Management environment
  .

Full Time Hours 9am- 5pm

Opportunity to work within an established team

Support for training and development

If you are a highly organised administrator with strong attention to detail and confidence in dealing with members of the public and stakeholders. Please contact Louise Ward or apply via the link below.

If you require reasonable adjustments or assistance at any stage of the recruitment process due to a disability, please contact us directly.
Honeycomb is proud to be an equal opportunity employer.

Please note:

Due to the high volume of applications currently being received, only those meeting the key requirements will be contacted. We appreciate your understanding and interest in this opportunity.