Bereavement Services Administration Officer

Join a dedicated team providing compassionate support in one of the most sensitive areas of public service. Our client, a local authority, is seeking a highly organised and empathetic Bereavement Services Admin Officer to ensure the smooth and respectful administration of cremation services, making a real difference for families during difficult times.

• £16.90 per hour
• Opportunity to work within a supportive and respectful environment
• Flexible working arrangements, including occasional overtime

This is a well-established local authority committed to delivering high-quality, compassionate services. They operate across multiple sites, catering to a diverse community, and embraces modern technology to enhance service delivery. You'll be part of a professional, caring team within a friendly, community-focused environment, reporting to the Bereavement Services Manager.

• Minimum 1 year of relevant experience in bereavement or similar customer-focused environments
• Strong administrative skills with experience in managing sensitive documentation
• Excellent communication and customer service skills, demonstrating empathy and tact
• Competent in MS Office (Word, Excel, Outlook) and data management
• Understanding of legislative requirements relating to cremation services
• Ability to work effectively under pressure and meet tight deadlines

• Manage cremation bookings, ensuring all documentation is accurate and complete
• Check and process statutory and medical cremation forms in accordance with legislation
• Liaise with medical referees, registration services, and funeral directors to coordinate all aspects of cremation procedures
• Provide compassionate support and information to bereaved families and industry professionals
• Handle enquiries, complaints, and payments efficiently and sensitively
• Maintain accurate records and ensure secure storage and disposal of documentation
• Support team development through training and the promotion of best practices
• Adhere to health and safety policies, including COSHH and manual handling procedures