Team Manager

About the Role

As the Renewals Team Manager at Everway, you will lead a high‑performing team of Renewal Managers and Specialists responsible for managing renewals across a large portfolio of Education customers. Your leadership will ensure excellence in execution, adherence to defined processes and integrity in our systems, driving consistent, data‑informed renewal outcomes.

You will build a culture of accountability, quality and continuous improvement, ensuring your team meets revenue targets and operational SLAs while delivering a seamless customer experience. This role collaborates closely with cross‑functional partners across Customer Success, Sales and Revenue Operations. Over time, responsibilities may expand to additional geographies or customer segments as Everway continues to expand globally.

• Lead, coach, and inspire a team of Renewal Managers and Specialists responsible for quoting and processing renewals for a large portfolio of SMB and scaled customers.
• Establish a positive, accountable, and high‑performing culture within your team, contributing to the overall success and culture of the Renewals organization.
• Supervise day‑to‑day operations to ensure timely quote delivery, SLA adherence, and data accuracy in Salesforce.
• Meet or exceed team renewal revenue quotas through proactive customer engagement, follow‑up, and ensuring on‑time renewals.
• Conduct regular 1:1’s and performance reviews for direct reports, providing coaching, feedback and professional development opportunities.
• Act as the in‑region escalation point for high‑priority customer interactions.
• Monitor team performance using dashboards and reports; identify trends, gaps and opportunities for improvement.
• Partner with Customer Success, Sales and Revenue Operations to ensure alignment on renewal strategy and account handling.
• Demonstrate a curiosity mindset—continuously seeking ways to improve operations, workflows, standard operating procedures, and documentation in partnership with other leaders.
• Support the hiring, onboarding and training of new Renewal Managers & Specialists, ensuring quality ramp‑up and retention.

• 3–5 years of experience in customer operations, renewals, sales or sales support leadership roles.
• Demonstrated success in meeting revenue or performance quotas in a renewals or sales support environment.
• Proven track record managing high‑volume transactional processes with measurable KPIs.
• Proven ability—developed via prior Sales or Customer Success roles—to coach and apply advanced customer engagement skills, including discovery, consultative questioning, objection handling and managing challenging or frustrated customers.
• Strong interpersonal and communication skills.
• Experience conducting performance reviews, managing and developing team members.
• Highly organized and analytical, with strong attention to detail and process improvement mindset.
• Proficient in Salesforce or other CRM platforms; comfortable working with reporting tools and dashboards.

• Experience supporting K–12 or Higher Education customers in SaaS or EdTech environments.
• Familiarity with quoting tools (e.g., Salesforce CPQ), renewal automation strategies and customer success platforms such as Gainsight.
• Demonstrated ability to scale and optimise processes for globally distributed teams.
• Background in workflow design, continuous improvement initiatives or operational excellence programmes.
• Exposure to or interest in change management and driving adoption of new tools and processes.

Please submit your application on our website by Monday 12th January 2026
. The role may close earlier if we receive a strong pool of applications before the advertised closing date.

We offer a competitive salary with bonus opportunities, flexible work schedules and comprehensive health and wellness benefits. You will also enjoy flexible time‑off plans and career growth through development programmes.

We are committed to providing a drug‑free workplace for all employees.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Please click the link for our Privacy Notice