AvSec Continuous Improvement Lead

Location: Antrim

JOB TITLE:

Aviation Security Continuous Improvement Lead REPORTING TO:
Head Of Security DEPARTMENT:
Security HOURS OF WORK: 37 hours per week, Monday to Friday. Office based, unsocialable hours to include early start times to support operational requirements during peak periods

Job Purpose:

The Aviation Security (AvSec) Continuous Improvement Lead is responsible for driving operational excellence across Belfast International Airport's security operation through performance management, continuous improvement, business change and innovation. The role will act as the Airport's intelligent client, partnering closely with the contracted security provider to optimise operational performance, enhance the passenger experience and ensure full compliance with UK aviation security regulations.

The postholder will use operational insight, data analytics and technology to identify opportunities for improvement, lead transformational projects and ensure security operations remain efficient, resilient and future-ready. The role will work collaboratively across airport departments, regulatory authorities, airlines and external partners to deliver strategic business objectives while maintaining the highest standards of safety, security and customer service. Accountabilities Operational Performance Monitor operational performance using data, dashboards and business intelligence to identify and analyse trends, risks and opportunities for improvement.

Lead operational performance governance and regular review meetings with the contracted security provider. Drive improvements in passenger throughput, queue performance, productivity and service delivery through collaborative working with the security provider. Develop and monitor operational performance frameworks, ensuring KPIs remain aligned to Airport strategic objectives. Conduct root cause analysis of operational issues and implement sustainable corrective actions. Ensure compliance with relevant legislation and regulatory requirements Ensure policy and procedures are up to date and relevant Produce performance report for senior management when requested Continuous Improvement & Business Change Lead continuous improvement initiatives that enhance operational efficiency, passenger experience and regulatory performance.

Lead business change activities across people, process and technology, embedding new ways of working into the operational environment. Promote a culture of innovation, accountability and continuous improvement across the Airport and contracted service provider. Benchmark airport performance against industry best practice to identify opportunities for operational excellence. Assess and evaluate the impact and benefits of continuous improvement programmes or initiatives Technology & Innovation Lead the operational implementation of new aviation security technologies, ensuring successful deployment, adoption and measurable business benefits.

Identify opportunities to improve operational performance through digital solutions, automation, business intelligence and emerging technologies. Work closely with engineering, IT and operational teams to maximise the effectiveness and availability of security equipment and systems. Support the delivery of technology roadmaps aligned to future regulatory and operational requirements. Supplier & Stakeholder Management Act as the Airport's principal operational relationship manager with the contracted security provider, driving accountability, collaboration and continuous performance improvement.

Monitor supplier performance against contractual KPIs, service level agreements and operational expectations. Build effective relationships with internal departments including Operations, Engineering, IT,…