Customer Engagement Specialist

Join to apply for the Customer Engagement Specialist role at Nominate Recruitment

Location:

Antrim, Northern Ireland

Salary: up to £28,000 per annum

Hours:

Monday – Friday, 9:00am – 5:30pm

We are a well‑established recruitment agency seeking a proactive Customer Engagement Specialist to join our growing team.

• Provide ongoing administrative support to the Sales Team and customers
• Act as the first point of contact for customer queries and support, answer and appropriately forward incoming calls
• Manage workloads efficiently and ensure timely progression through to invoicing
• Design and implement effective communication plans and personalised customer touchpoints
• Track customer engagement behaviour, produce reports to identify trends and insights, and engage proactively with customers to resolve issues and escape escalation
• Provide technical and product support, guide users and troubleshoot problems, develop positive rapport and advocate for customers internally, implement strategies for customer retention, loyalty programmes, and upsell/cross‑sell initiatives

• 1-3 years of experience in a customer engagement, administrative or customer service role
• Experience with line of business applications and invoicing
• Background in SaaS, e‑commerce or technical environments
• Familiarity with data reporting tools, e‑commerce platforms, and proficiency in Microsoft Office

• Customer Support
• Customer Service
• Administrator

Entry level

Full‑time

Other

Human Resources Services