Service Advisor

An opportunity has arisen for a Service Advisor to join a well‑established car dealership offering new and used cars, servicing, Motability, and fleet solutions.

As a Service Advisor, you will be delivering high‑quality aftersales experience through customer‑facing service coordination and support.

This full‑time permanent role offers a salary range of GBP 27,500 – GBP 33,000 and benefits.

• Acting as the first point of contact for customers both face to face and over the telephone
• Managing service bookings and keeping customers updated throughout the process
• Liaising with workshop and internal departments to ensure smooth workflow
• Supporting service‑related administration and record keeping
• Advising customers on additional services such as maintenance plans and vehicle health checks
• Ensuring a consistently high standard of customer satisfaction and care
• Handling queries professionally and efficiently

• Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role
• Ideally have 1 year of experience working in a franchised car dealership
• Strong customer service focus with a professional and friendly approach
• Confident communication skills, both verbal and written
• Good IT literacy and ability to use dealership systems
• Ability to multitask and manage a busy workload effectively
• Full UK driving licence

• Competitive salary
• Performance‑related bonus opportunities
• Company pension scheme
• Company Car
• Generous annual leave entitlement
• Bereavement leave
• Manufacturer and internal training and development support
• Employee wellbeing and recognition initiatives
• Staff discounts and benefits platform
• Career development opportunities within a growing organisation

This is a great opportunity for an experienced Service Advisor looking to join a respected automotive business with strong values and genuine career progression.