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Technical Support Engineer
Job in
Antrim, Antrim Town, County Antrim, Northern Ireland, UK
Listed on 2026-09-26
Listing for:
TechMet Ltd.
Full Time
position Listed on 2026-09-26
Job specializations:
-
IT/Tech
Technical Support, IT Support, Cybersecurity
Job Description & How to Apply Below
Are you a multi-talented Technical Support Engineer with cross-disciplinary skills and experience in the CCTV/ Alarms/Turnstiles/Sensors sector?
If you have technical support/installation experience with high level security clearance throughout NI and Ireland and are looking to step up into a specialised role, training in advanced, cutting edge technology, read on:
The Role – Main Duties:- As a key member of the Operations Team you will install, configure, test, maintain and support our systems at customer sites, including hardware, software, cabling configuration and testing.
- You will provide a quality on-site and remote technical support service to internal and external customers, follow customer issues through to completion to ensure resolution and customer satisfaction have been achieved.
- You will take a pro-active approach to support, implementing contingency procedures to improve service.
- You will contribute to the ongoing development of both existing and future products.
- As a key channel between the customer and Development Team, you will feedback customer improvement ideas for evaluation.
- Excited by technology you will keep up to date with current and future technology.
- Carry the support phone on an agreed rota basis and provide out of hours assistance to staff, customers and strategic partners.
- Contribute to the evaluation of new technologies and software products as relevant to the development of Lava Group products
- Work with the Project Manager to ensure the successful implementation of key projects.
- Provide pre-sales support, eg, facilitate product demonstrations and trade shows.
- Possess a mix of engineering and IT skills.
- BTEC/HNC in Electronic and Electrical Engineering with experience and interest in IT.
- At least 1+ years’ experience in a technical support/installation role preferably within electronics or Fire & Security service industries.
- Experience of PC based support tools.
- Logical, methodical thinker with creative problem-solving ability.
- A proven ability to respond positively to challenges.
- Full clean driving license.
- Successful application for full security clearance.
- Work flexible hours to meet business needs.
- Competitive salary
- Company van
- 10% annual bonus.
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