Service Manager; Temp to Perm

Title:

Service Manager

Location:

Swords

Terms:

Temp-to-perm, Office-Based

Package: €45,000 - €50,000, Negotiable DOE

The On-the-Road operational Service Manager is responsible for managing all operational aspects of Drivers and Transport Care Assistants (TCAs). This includes creating and maintaining rosters, managing staff deployment, handling leave and absences, overseeing HR issues, payroll, and ensuring proactive communication with staff. The role is critical for maintaining service continuity, compliance, and staff welfare.

• Create and maintain accurate staff rosters.
• Direct scheduler/planner to issue run sheets based on rosters.
• Monitor daily operations to ensure correct staff-to-route assignments.
• Identify and resolve deployment issues promptly.
• Track route performance and report potential route failures to management.
• Ensure service continuity and address concerns promptly.
• Coordinate route changes and schedule adjustments between customers and staff.
• Maintain strong customer relationships through timely communication.

• Process holiday and sick leave requests.
• Approve or decline leave based on operational needs.
• Update the rostering system, rosters, and leave reports promptly.
• Arrange cover for sick leave to maintain service continuity.
• Monitor and report monthly holiday balances and absence trends.

• Prepare and submit weekly wage reports by 2 PM each Monday.
• Review and approve additional hours requests.
• Ensure accurate reporting of new hires and exits for payroll.

• Strong organisational and communication skills.
• Knowledge of transport compliance, HR processes, and rostering systems.
• Ability to manage multiple priorities under pressure.
• Leadership and team development capabilities.

• Strong interpersonal skills.
• Ability to develop and manage weekly and monthly reporting systems.
• Problem-solving and decision-making.
• Attention to detail and accuracy.
• Ability to effectively plan, organise and allocate time to meet deadlines.
• Ability to work independently and collaboratively.

IAC-Jul
26