Workplace Assistant Job Antrim Town area,Antrim Northern Ireland UK,Management

Location: Antrim

Job Description

The Workplace Assistant will support Workplace Services Manager to deliver the workplace and soft service operations for all functions within the scope of works. Inclusive of workplace services, catering and vending, front of house reception and client services, maintenance, cleaning, records management, print device availability and stationery.

Better places, thriving communities.

They will support the wider workplace team to ensure that the workplace services function is achieving an exceptional service, satisfying the business objectives and targets, and that the wider workplace team are working effectively and efficiently.

Contribute to areas of continuous improvement and service development.

They will ensure that all business processes are conducted in accordance with account policies and in a standard which protects and enhances the image and reputation of Mitie and EY as client.

Functional Experience & Qualities

A capable team leader with demonstrable experience supporting and supervising high profile client-side workplace projects.
Great telephone skills and verbal communication
Customer focused, organized, and professional.
Ability to work in a team environment with excellent interpersonal and communication skills.
National level qualification in team leadership, management, or customer services desirable
Demonstrable experience in facilities management services in a corporate environment.
Ability to communicate and interact with client and team members at all levels.
Ability to motivate on-site teams and drive exceptional experience.
IOSH qualified - desirable

Reporting to:
Workplace Services Manager - UK Regions

Key Responsibilities and Tasks

Support the development and delivery of soft services focusing on workplace and Housekeeping. Requiring a responsive customer experience through highly engaged focused teams.
To confidently support the wider Workplace teams and manage all processes within the day-to-day operation ensuring all service levels are maintained.
To consult closely with key client, contact as well as key users of the service. To become the senior contact for the contract
To ensure resources meet demands in all areas.
To proactively review all operational areas to maximise efficiency and develop the operation.
Effective management of service streams and external vendors to ensure delivery of high quality, value-adding services.
Responsibility for the effective delivery of cleaning and waste management services across the contract
To work with all service stream leads to embed the Mitie Touchpoints concept within the EY contract.
To ensure the effective implementation of all HSEQ and other policies and processes
To support as required to conduct Health and Safety risk assessments.
To support the Client business continuity processes
To ensure that service levels are being met in all work areas.
Support the Workplace Services Manager in the delivery and execution of team performance appraisals and ad-hoc performance management.

Role Purpose

Function as a key support for the EY workplace experience in all key service areas client facing and EY back of house working floors.
Ownership and responsibility for supporting a total Workplace delivery within the building using the Mitie helpdesk and the wider Workplace network.
To provide supervision and support of Mitie and EY Workplace teams within the buildings.
To always ensure adequate cover…