Broadband Specialist

Broadband Specialist I at Mediacom Communications

Join to apply for the Broadband Specialist I role at Mediacom Communications.

Since 1995, Mediacom Communications has become a coast‑to‑coast presence with operations in 22 states and a team exceeding 4,000 people. Our mission is to bridge the digital divide between America’s major cities and its smaller regions through faster, more reliable internet, expanded digital TV choices, and superior technology in home security and phone service.

As a Broadband Specialist I (Field Technician), you will primarily focus on new installations of our cable television and broadband services. You’ll drive a company van, visit customer homes, represent Mediacom every day, and perform duties such as installation, changes of service, outlet installation, disconnection, payment collection, and special customer requests.

• Company‑provided vehicle and gas card
• Paid on‑the‑job training and opportunity to promote quickly
• Company‑provided tools, tablet, and phone
• Health, vision, and dental insurance
• Paid vacation, holidays, and flexible paid time off
• 401(k) with generous company match
• Pay increases through self‑guided training
• Performance bonus potential
• Employee discounts on Mediacom services; reimbursement of internet/cable services where services are not available
• Education enrichment up to $5,000 per year for qualified employees
• Company‑provided uniforms and boots
• Employee wellness program

• Complete exterior and interior drop installations for both single and multi‑unit residences, including pre‑wired units
• Perform new connects, reconnects, requested and non‑pay disconnects; add outlets; install/remove converters; upgrade/downgrade service
• Analyze picture quality and judge acceptability after cable installation
• Use connectors, fasteners, wire, and hand tools for installation tasks
• Operate CATV hand and power tools as required
• Complete required paperwork per system management
• Read and interpret signal levels using field‑strength meters; adjust levels for installation problems; install connectors on various drop cables; maintain proper clearances; install tap‑off devices
• Climb poles with safety gear, ladders, or other structures as needed
• Lift and carry loads up to 100 lbs., including line ladder; work in confined spaces such as crawl spaces
• Operate VOM or DMM to check for open or short circuits and AC/DC voltages
• Read general drop system layouts from blueprints
• Inform customers of FCC rules and company policies as applicable
• Drive company vehicles and use bucket trucks as required; maintain vehicle upkeep and safety
• Generate additional revenue through effective sales techniques and product promotion
• Perform other duties such as clean‑up, salvage of wrecked materials, and assistance to colleagues as directed
• Adhere to applicable codes, guidelines, company procedures, and safe work practices during installations and service changes

• No experience required
• High school diploma or GED required
• Valid driver’s license and satisfactory driving record required
• General mechanical and consumer device knowledge
• Strong communication and interpersonal skills
• Ability to work in tight or confined spaces
• Ability to work in all weather conditions and at various heights
• Flexible work hours, including evenings, weekends, holidays, and overtime as required

• Frequent handling of heavy objects (≈50‑100 lbs.) and heavy hand tools

Mediacom Communications is known by its brands:
Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi
360

Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business, and OnMedia. We serve more than 1.55 million customers across 22 states and are a powerful team of over 4,000 individuals committed to connecting people to what matters most.

Mediacom has received numerous recognitions, including 2025, 2024, 2023, 2022, 2021, 2019 Best Managed Companies, 2017 Best Company for People of Color and Women to Work, and C2HR’s 2021 Social Impact Award.

Mediacom Communications is committed to Equal Employment Opportunity (EEO)…