Quality Assurance Counselor-Central Region

Quality Assurance Counselor-Central Region

We are looking for candidates who have a passion for helping at-risk youth. We are Working Together to Strengthen North Carolina’s Youth and Families!

This is a REPOST. Previous applicants are still under consideration and do not need to reapply.

This posting covers multiple facilities in the Central Region including: CA Dillon Juvenile Detention Center, Wake Juvenile Detention Center, Chatham Youth Development Center and Cumberland Juvenile Detention Center.

Note:

Vacancies for this position are limited. Each facility has at least one vacancy, but will not have more than two.

Positions will report directly to the Facility assigned Regional Manager.

Work schedule will be primarily 10am-7pm. With 1 weekday per week being 1pm-10pm. Expected to work 1 Saturday and 1 Sunday throughout the month.

Job duties for this position require driving a state vehicle. A valid driver’s license must be obtained by date of hire.

The job duties of a Quality Assurance Counselors (QAC) include but are not limited to:

• Facility point of contact for peer review, policy compliance, and quality assurance.
• Provides oversight on ERC late scans reports; propose late scan improvement ideas to management.
• Reviews case notes and records in NC-JOIN for accuracy. Ensures quality of daily case notes in NC-JOIN. Makes daily visits to juveniles on room confinement, completes confinement/behavior documentation, and makes recommendations to management for extension or removal from special management status.
• Community support and facility programming by connecting to volunteers, motivational speakers, community partners, etc.; plans, supervises, and supports organized recreation, sports events, and weekend/holiday programming. Assists with major events at the facility (graduation, Fun Days, college/job fairs, spontaneous incentives for juveniles, staff appreciation/service awards, special programs, etc.).
• Assists Facility Field Specialist positions by scheduling and training setup, identify equipment needs, serve as an ILT, and reviews TROI reports.
• Assists the facility in preparation for audits and site visits with outside agencies; assists in all drills, ensures that follow-up is made with each juvenile that raised issues after the site visit debriefings.
• Assists with camera footage review to ensure policy compliance and best practices; makes recommendations for improvements.
• Assists with juvenile intakes, court appointments, adult stay juvenile court dates, attorney contacts, medical appointments, etc.; serves as secondary point of contact for HB834 designated juveniles; ensures that juvenile photographs, demographics, housing unit assignments, and juvenile location information in NC-JOIN are updated regularly.
• Coordinates space and schedules employees and/or juveniles for interviews for investigations.
• Assists with annual fiscal inventory; maintain supplies; recommend supply reorder; manages facility canteen program; p-card purchases.
• Assists with scheduling and supervising special visits at the facility (family, attorney, therapy, JCCs, etc.).
• Assists with completing approved juvenile phone calls to family, JCCs, and attorneys; ensures documentation is completed on the phone log. Assists with making parental notifications regarding intakes, incidents, and room confinement placement.
• Assists with special transports for juveniles that are high-risk; assists with transportation and supervision at off-campus outings or special recreational events.
• Ensures that juvenile grievances and special conditions appeal forms are collected, tracked, responded to, and filed in a timely manner. Coordinates Step 2 and Step 3 grievance responses when the Step 1 facility response is appealed by the juvenile.

Valid North Carolina driver’s license is required for this position.

Must successfully complete Criminal Justice Certification requirements.

Youth Counselor'senjoy annual salary increases with a step pay plan! Your initial salary is based on your total months of related education and experience above the minimum requirements (Bachelor's degree and 24 months of related experience or equivalent combination of education and…