Customer Experience Specialist

Customer Experience Specialist (Full-Time)
Astro Watt Electric | Apex, NC (On-Site)
$15–$20/hour (based on experience) + Full Benefits + Bonus Opportunities Be the Voice of a People-First Electrical Company
Astro Watt Electric is on a mission to be the Triangle’s most trusted residential electrical company, and that starts with a great customer experience. We’re looking for a smart, organized, people-loving Customer Experience Specialist to be the first impression for our customers and a crucial part of our growing team.
You’ll answer calls, schedule service visits, support our electricians, and most importantly, make sure every customer walks away smiling.
Why You’ll Love Working at Astro Watt Electric

• 📅
  No Nights or Weekends
  Your time off is yours. We don’t take late-night emergency calls.
• 💰
  Competitive Pay
  $15–$20/hr depending on experience — with room to grow and regular raises.
• 🩺
  100% Company-Paid Healthcare
  Medical, dental, and vision coverage — fully covered after 90 days.
• 📈
  Profit Sharing + Performance Bonuses
  When the company succeeds, so do you.
• 🧓
  401(k) with Company Match
  We help you plan for the long run.
• 🏖️
  Unlimited PTO (After 1 Year)
  You work hard — and we support real rest.
• 👨👩👧👦
  Family-First Flexibility
  Need time off for a family milestone, school event, or unexpected emergency? We've got your back.
• 🧠
  Ongoing Training & Career Growth
  We’re growing fast, and we promote from within.
• 🤝 A Team That Feels Like Family
  We’re proud of our 5-star service — and of how we treat each other.

What You’ll Do

• Be the friendly, professional voice answering calls, emails, and messages
• Schedule customer appointments and coordinate with our field team
• Follow up after jobs to ensure 5-star satisfaction
• Help implement customer service improvements and office systems
• Collaborate with leadership to refine the customer journey
• Maintain accurate records and communications
• Represent Astro Watt’s values and commitment to excellence every day

You’ll Be a Great Fit If You:

• Thrive in a fast-moving, detail-heavy environment
• Enjoy solving problems and helping people
• Communicate clearly and kindly, both on the phone and via email
• Are tech-savvy and comfortable using scheduling or CRM tools
• Take initiative and look for ways to improve systems
• Have a positive attitude and a team-first mindset

What You’ll Need

• High School diploma or GED
• Valid NC driver’s license + clean driving record
• Ability to pass a background check and drug screening
• Strong organizational skills and attention to detail
• Experience in a home services office (electric, plumbing, HVAC) is a plus
  , but not required

🚀 Ready to Apply?
If you’re excited to grow with a team that’s going places and values your contributions, we’d love to hear from you. Click “Apply” to get started - we can’t wait to meet you.
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