Customer Service Representative

Customer Service Representative

Apex Tool Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

At Apex Tool Group, LLC we pride ourselves on delivering world class customer service in pursuit of our core value of Customers Come First! We are looking to add a Customer Service Representative at one of our flagship facilities in Apex, NC.

S/he will serve as the initial point of contact for internal and external customers to take and expedite orders, as well as provide updates on order status to customers. The Customer Service Representative will interact with individuals at all levels within other organizations, from expediters to presidents.

This position will report to a Supervisor, Customer Service and interact heavily with Sales, Marketing, Operations, and Distribution counterparts to process orders.

• Act as the initial point of contact for service inquiries and customer order issues via email, telephone, internet, Electronic Data Interchange (EDI) and fax.
• Process orders and workflows to ensure timeliness of releasing blocked orders to allow timely order entry, correspondence, shipment, return authorization and credit memorandums.
• Participate in procedure development, testing system upgrades and special projects as needed to support continuous improvements in service and delivery.
• Manage customer expectations and dialogue in a professional and positive manner, driving a positive experience for all customers.
• Provide daily reporting of open items and completed work to Team Lead, Customer Service.
• Other duties as necessary to ensure our commitment to Safety, Quality, Delivery and Cost.

• High school diploma or GED equivalent.
• 3+ years of work experience in a related field preferred (i.e., Customer Service, Distribution, Sales).
• Working knowledge of Microsoft Office; ability to use Microsoft Excel formula, charts, etc.
• Working knowledge Supply Chain related software (i.e., ERP); SAP experience preferred.
• Working knowledge of SAP Customer Service, Sales, and Distribution modules is a plus.
• Ability to learn and understand assigned product lines and markets.
• Excellent communication skills, both verbal and written.
• Customer centric attitude and mindset.

By harnessing our global resources, unprecedented insights and spirit for service, we build more than just tools for the jobsite – we help build the future.

ATG is a global manufacturer of hand and power tools, tool storage and accessories, chain, and electronic soldering solutions with more than $1.2 billion in annual revenues. Our 6,700 associates around the world have built powerhouse brands like GEAR WRENCH®, SATA®, Crescent®, Cleco®, Weller® and APEX®.

As part of the ATG team, you will move fast, think globally, learn from your colleagues and grow your career. You’ll enjoy competitive benefits, a healthy work/life balance and have opportunities to give back to the communities we serve.

Our six core values – Customers Come First, Integrity in All We Do, Continuous Improvement, Innovation for Growth, Passion to Succeed and Best Talent, One Team – drive our daily decisions.