Medical Assistant

Eventus Whole Health delivers an integrated model that provides holistic care for medically vulnerable adults, achieving extraordinary outcomes for the people we serve. We do this through a value-driven framework of excellence, integrity, person-centeredness, stewardship, and teamwork. This care is provided to adults who reside in skilled nursing, assisted living facilities, and private residences through a network of healthcare providers including Physicians, Nurse Practitioners, Physician Assistants, Psychologists, Licensed Clinical Social Workers, Clinical and Administrative Support Staff.

The Medical Assistant is responsible for enhancing the performance of the clinical care team by supporting and facilitating clinical services with their assigned providers. The Medical Assistant is required to work in the field with the assigned provider as directed by Lead Medical Assistant or MA Manager/Supervisor. You may be asked to travel to facilities up to 60 miles from your home.

This position will typically be a Monday–Friday dayshift.

* Mileage reimbursement plan is offered.

• Ensure that the clinical provider in the assigned building is able to focus on taking care of their patients for the day.
• Ensure that each patient is seen as medically necessary per clinical protocol.
• Serve as a “buffer” between provider and families/staff to facilitate proper patient management.
• Document appropriate encounters and time for CCM and BHI services.
• If scheduling is assigned:
  Update scheduling rosters daily to ensure accuracy and send schedules timely.
• Assist with any day-of changes to scheduled visits due to acute needs, hospitalizations, admissions, or discharges.
• Prepare clinical documentation for assigned providers each day.
• Complete basic opening of encounter notes as per discipline protocol.
• Perform medication reconciliation on all scheduled patients each encounter.
• Enter appropriate facility chart data on all scheduled patients each day into patient encounter notes and assign to provider.
• Enter lab and other diagnostic study results into patient encounters and assign to provider as per guidelines.
• Assist with collection and sorting of all clinical paperwork needed for clinician review and ensure completion each day.
• Host telehealth sessions for providers as assigned by manager/supervisor, both routine and acute visits.

• When scheduling is an expectation for your role:
  Share patient schedules with key facility staff as needed.
• Assist with any triage needs as directed by assigned provider (whether they are in or out of the building that day).
• Assist with triage documentation as needed.
• Ensure that all needed paperwork is routed for the facility to Eventus providers, office, or families.
• Assist with consents for any services needed.
• Attend stand-up meetings to report any needed information from the facility to Eventus providers and vice versa if allowed by facility.
• Assist with discharge planning of clinical services as needed.
• Ensure check-in and check-out each day with facility staff regarding patients seen, status, etc.
• Maintain patient confidentiality at all times.
• Document appropriate encounters and time for CCM and BHI services.
• Check all forms of communications several times daily to ensure patient needs are met.
• Inform patients and families of recent visits, new orders, and defer to providers when needed.
• Communicate transitions of care to CCM team to enhance patient care and education.

• Medical Assistants are expected to be knowledgeable and adhere to Eventus Whole Health standards, policies, and procedures, including HIPAA rules and regulations.
• Medical Assistants should adhere to the Eventus Whole Health dress code policy, i.e., clean, wrinkle-free, matching scrubs with appropriate, closed-toed footwear, and name badge.
• When duties are completed ahead of the scheduled workday, report to your Lead Medical Assistant for any additional assignments.
• Seek further training if uncertain how to proceed with any assignment.

High School Diploma or equivalency

Must have a valid driver's license and reliable transportation

Expected to travel up to…