Information Technology Supervisor

The County of El Dorado is committed to promoting the power of public service by fostering a diverse and collaborative workplace where employees are empowered, respected and valued. The dedicated efforts taken by the Board of Supervisors continues to promote El Dorado County as a competitive employer that is committed to recruiting and retaining qualified employees by advocating for competitive salaries and excellent benefits.

The County of El Dorado is also supportive of providing telework opportunities for employees consistent with business needs and in accordance with Board of Supervisors Policy E-12 - Telecommuting.

The El Dorado County IT Department helps provide secure, reliable, sustainable, modern, flexible, and effective information technology infrastructure to support the business objectives of County departments. The vision of the Information Technologies (IT) staff is a commitment to deliver creative, practical solutions and services in support of the current and future technological needs of El Dorado County.

Under direction, the Information Technology Supervisor organizes, assigns, supervises, reviews, and evaluates the work of assigned information technology staff; performs difficult and complex analysis of customer and system requirements; develops, implements, and maintains complex enterprise and departmental computer systems and networks; performs related work as assigned. Incumbents will be assigned responsibility for projects, programs, and staff involving one or more of the following options:
Database Administration, Device/Desktop Management, Operating Systems, Server/Cloud, and/or Networking/Telecommunications.

• Supervise a group of technology employees within an assigned technology option(s) area; hire and direct staff; plan, prioritize, schedule, assign, and evaluate work; procure and provide resources to staff as needed; monitor and evaluate staff performance and quality of work; initiate informal and formal disciplinary action as necessary.
• Assume responsibility for staff development and training; identify individual training needs and work to ensure those needs are met.
• Recommend goals and objectives for assigned information technology operations and direct their implementation; establish schedules and methods for assigned option(s) area; help develop and implement policies and procedures. Determine staffing and material needs for assigned option(s) area in order to achieve goals and objectives.
• Evaluate operations and activities of assigned option(s) area and recommend improvements and modifications. Prepare various reports on operations and activities to develop and maintain service-level agreements.
• Perform a variety of complex applications, network, and/or professional technology troubleshooting and analysis duties as a working supervisor. Assist in solving problems regarding networking, Telecommunications, operating, communications, business process analysis, and application systems within option(s).

For a full description of duties and responsibilities please review the job description here.

We are looking for an experienced, hands-on supervisor who leads a vendor application support team and manages third-party platforms. Candidates should have direct experience with scheduled maintenance, update validation, and QA processes, along with creating and maintaining key operational tools like dashboards, workflows, test scripts, and access-control logs. Applicants must be able to demonstrate strong methods for managing system access, performing audits, resolving access issues, and working effectively with internal teams and external vendors.

Human Resources will assess your application based on the following minimum qualifications:

Equivalent to graduation from a four-year college or university with major coursework in computer science, information systems, or a closely related field AND Seven (7) years of experience working in one or more of the following fields: systems analysis, systems engineering, programming, data or database administration or analysis, operating systems, office systems, network analysis or management or similar field, in a multi-platform information systems environment.

At least one year shall include project management and lead direction of staff;

OR

Three (3) years of experience at the level equivalent to the…