Residential Service Manager

Address: 3460 Apex Peakway, Apex, NC, 27502, US

Compensation: $90,000.00 - $ per year

Position Title:

Residential Service Manager

Company Name:
Sweetwater Plumbing

Salary: $90,000 – $100,000+ per year, depending on experience and licensing (profit share and/or commission)

Industry: Plumbing – Residential Services

Location:

Apex, NC (serving Triangle area: Raleigh, Durham, Cary, Morrisville)

We are looking for a licensed and experienced Residential Service Manager to lead and grow our residential service division. This pivotal role requires a North Carolina P1 Plumbing License and combines operational leadership, team coaching, and technical excellence to ensure every job meets the company's five-star service standards. If you have the passion to elevate a team, implement systems, and deliver top-tier results—this is your opportunity to make a lasting impact.

Sweetwater Plumbing is a locally owned, non‑franchise plumbing contractor with deep roots in North Carolina. We’re expanding from our new construction success into a best‑in‑class commercial service operation serving restaurants, commercial kitchens, hotels/hospitality, multifamily, medical/office, retail, and specialty wellness spaces like yoga studios—while remaining cross‑trained to support residential service as needed. Join a growing team where your craft, safety, and customer care are recognized and rewarded.

• Operations & Performance
  • Oversee daily performance and operations of the residential service division
  • Manage KPIs: revenue per truck, billed hours, job efficiency, average ticket size, and callback rate
  • Ensure compliance with NC plumbing codes and licensing regulations
  • Coordinate closely with dispatch and customer service for schedule optimization
• Leadership & Coaching
  • Provide field leadership and ride‑alongs as a licensed P1 plumber
  • Coach and mentor technicians on service excellence, system diagnostics, and upsell strategies
  • Conduct regular performance evaluations and skills development plans
  • Uphold company standards, values, and accountability in the field
• Customer Experience
  • Handle escalated service issues and maintain high customer satisfaction
  • Ensure job sites are clean, professional, and compliant
  • Support technicians in presenting options‑based solutions and maintaining communication standards
• Process & Systems
  • Build and refine Standard Operating Procedures (SOPs) for all service workflows
  • Work daily in Service Titan to track performance, job progress, and compliance
  • Monitor job costing, pricing strategies, and division‑level profitability
  • Collaborate with ownership on scaling operations and continuous improvement

• Required
  • Active North Carolina P1 Plumbing License (mandatory)
  • 3+ years of leadership or management experience in residential plumbing or related home services
  • Proven ability to coach, mentor, and lead a team of technicians
  • Strong working knowledge of NC code compliance and residential systems
  • Proficiency with field service software (Service Titan preferred)
• Preferred
  • Experience rebuilding or scaling a residential service team
  • Sales‑focused mindset with ability to coach on upselling and conversion metrics
  • Strong operational acumen in pricing, job costing, and margin management

High technician productivity with minimal rework or callbacks

Regular five‑star reviews and happy repeat customers

Steady revenue growth and strong service margins

A cohesive, well‑trained, and accountable team environment

Competitive base salary (DOE)

Performance‑based bonuses and leadership incentives

Medical, Dental, and Vision Insurance

Paid Time Off (Vacation, Holidays, Sick Days)

Paid industry training and certifications

Long‑term leadership path with company growth

Tool and uniform programs

Company vehicle or vehicle allowance

Branded apparel and safety gear provided

Team‑building events and company BBQs

Full‑Time:
Monday–Friday

Occasional after‑hours or weekend leadership support may be required

Based in Apex, NC

Service area includes Morrisville, Durham, Cary, Raleigh, and surrounding Triangle cities

Minimal travel—local routes only

We are an Equal Opportunity Employer. We value diversity and do not discriminate based on race, religion, gender, sexual orientation, age, disability, veteran status, or any other protected class.

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