Hourly Shift Leader

Job Summary

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John's restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.

• Adheres to guidelines, techniques and expectations for each station including dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparation procedures and maintains established product holding times.
• Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook.
• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
• Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities within acceptable standards.
• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.

• High School diploma or GED (preferred)
• Serv‑Safe/Local or State Food Service Certification (preferred)
• Previous restaurant shift lead experience (preferred)
• Successful and stable employment history
• Must be 18 years of age or older
• Must be able to work long hours (32+ hours generally required), including nights, weekends and emergencies
• Ability to successfully perform the job duties of all positions in the restaurant

• Planning & Prioritization
• Communicates Effectively
• Process Improvement

Papa Johns is an equal opportunity employer. Papa Johns is a federal contractor that participates in the E‑Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E‑Verify and Right to Work notices are available for applicants to review in both English and Spanish.