Inside Sales​/CSR Representative

Position: Inside Sales / CSR Representative

Net Planner Systems, Inc.

Inside Sales / Customer Service Representative

This role is responsible for managing inbound inquiries, generating quotes, processing orders, and supporting the outside sales team to drive revenue growth. The ideal candidate will have a strong understanding of low voltage products (e.g., structured cabling, access control, fire alarm, AV systems) and a passion for delivering exceptional customer service.

Responsibilities

• Respond to customer inquiries via phone and email, providing product information, pricing, and availability
• Prepare and follow up on quotations, ensuring accuracy and timely delivery
• Process sales orders and coordinate with fulfillment teams to ensure on-time delivery
• Identify upselling opportunities and suggest complementary products based on customer needs
• Collaborate with outside sales representatives to support account growth and customer retention
• Maintain accurate records of customer interactions, quotes, and order history in CRM systems
• Monitor inventory levels and communicate stock‑outs or delays to customers
• Stay informed on industry trends, competitive products, and pricing strategies
• Assist with walk‑throughs, surveys, and technical documentation when needed
• Adhere to all company safety requirements.
• Perform other duties as may be assigned.
• Regular and prompt attendance and punctuality.
• Working long hours may be required to meet business needs and is considered an essential function of this position.

Required Skills/Qualifications

• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office and CRM platforms (e.g., Salesforce, Hub Spot)
• Ability to multitask and manage competing priorities in a fast‑paced environment
• Detail‑oriented with strong organizational and problem‑solving skills
• Comfortable working independently and as part of a collaborative team.

Education and Experience Requirements

• High school diploma or equivalent required; associate or bachelor's degree preferred; 2+ years of experience in inside sales
• Strong knowledge of low voltage systems and components (e.g., Cat6 cabling, PoE devices, control panels)

Company Conformance Statement

• Deliver high‑quality work within assigned deadlines, whether under direct supervision or independently.
• Maintain professional interactions with all employees, customers, suppliers, vendors, and other stakeholders.
• Contribute effectively as a team member on all assignments.
• Work independently while recognizing the importance of communication and coordination with other team members, departments, or organizations.
• Establish and uphold a reputation for consistent and punctual attendance.
• Ensure compliance with established guidelines for criminal background checks and Motor Vehicle Record (MVR) checks and maintain this compliance consistently.

Equal Employment Employer Statement

• Net Planner Systems, Inc., is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.
  
  Accommodations are available for applicants with disabilities.

Join Our Team

Join a team that invests in you! ESOP ownership, 401(k) match, medical & dental coverage, paid time off, holiday pay, and more. We're an Equal Opportunity Employer and federal contractor committed to fair, merit‑based hiring. Apply today!

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