General Manager - Apex

Guild & Stone Massage and Facial Spa Apex located at 1431 Kelly Rd, Apex, NC 27502 is seeking a strong, results‑focused General Manager. The ideal candidate will have 3‑5 years of leadership experience, proven success driving performance and sales results, excellent communication skills, and a passion for building a positive culture. Prior spa industry experience or membership-driven sales experience is a plus.

The role offers long-term professional growth, with the GM serving as a critical link in delivering exceptional client experiences and driving business growth.

• Provide an excellent customer experience to all clients through answering phone calls, setting appointments, greeting clients, and managing membership sales.
• Oversee and manage daily operations of the spa.
• Drive spa sales performance.
• Recruit, hire, and develop talented spa professionals.
• Train, monitor, and coach performance.
• Oversee membership education and sales, including sales goals and incentives.
• Promote products and services with passion.
• Communicate with the Service Provider team to maximize the appointment book.
• Identify grassroots marketing opportunities and local community connections.
• Handle administrative duties, including reporting, P&L analysis, payroll, cash handling, inventory and ordering.

• Proven passion for communicating with people.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Willingness to travel occasionally for training sessions, conferences, or client meetings.
• Excellent verbal and written communication skills.
• Fast learner with a positive attitude.
• Comfortable in a fast‑paced, high‑volume environment.
• Computer proficiency; knowledge of retail/appointment booking systems is a plus.
• Strong team player who can work independently under minimal supervision.
• Exceptional organizational skills, including attention to detail and multitasking.
• Critical thinking skills, including customer conflict resolution.

• 401(k) with matching
• Performance‑based bonus
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

$45,000.00 – $55,000.00 per year.

I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee, a separate company and employer from Hand & Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions related to employees, including hiring and termination, benefits, compensation, day‑to‑day activities, and terms or conditions of employment.

Hand & Stone Franchise Corp. does not accept, review, or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand & Stone franchisee.