Patient Service Representative

Join to apply for the Patient Service Representative role at Pacific Eye Institute

Unifeye Vision Partners is one of the premiere eye care practices in the nation. We believe in One Team, All In
. The culture at UVP is one of excellence and teamwork. We are passionate about patient care and dedicated to improving quality of life through life-changing vision procedures and treatments.

This position is responsible for patient check-in, patient check-out, as well as treating all patients in a professional and courteous manner. Review patient chart to verify necessary information and obtain appropriate signatures. Enter new patient information or update existing patient information into computer. Welcome all patients when they enter the office.

• Responsible for patient check-in, greeting every patient in a pleasant and professional manner
• Mark arrival time of patients in office and make sure patients have been checked in and roomed
• Evaluate chart data to verify all information has been received, completed, and signatures obtained
• Verify and scan patient’s current insurance card
• Verify address, e-mail and phone number
• Communicate with patients if there will be a delay. Offer to reschedule if patient unable to stay
• Check-out all patients
• Schedule follow-up appointments as directed by the physician
• Schedule patients for transfer of care and order any required diagnostic testing
• Explain all fees and patient financial responsibility
• Secure all necessary patient signatures; obtain proper informed consent, and insurance authorization
• Collect fee for services and any past‑due balances as required
• Ensure patient satisfaction
• Ensure that proper authorization or referral is collected for the patient
• Obtain authorization or referrals that have not been received by the practice
• Prepare charts appropriately
• Place telephone calls to no‑show appointments and reschedule as needed
• Provide support on telephones
• Scan charts and testing into EMA in a timely manner
• Assist other front office personnel, as needed
• Perform other duties as required including training new staff
• Maintain refreshments in lobby area
• Keep lobby area maintained in clean and orderly status. Remove waste when needed
• Order supplies as needed
• Prepare coffee for the patients in the morning, turn on TV to correct channel, keep magazines organized and neat
• Close lobby in the evening, removing coffee, turning off the TV, removing any erroneous trash

• High school diploma or equivalent
• Minimum of 1 year of experience working in a medical practice front office setting
• Bilingual (Spanish) Preferred
• Next Gen experience preferred
• Data Entry Skills
• Friendly and compassionate disposition
• Excellent organizational and time management skills
• Strong interpersonal communication skills

Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This position can require travel*

Pay Range $21.00 - $25.00

• Entry level

• Full-time

• Health Care Provider

• Medical Practices