Club Manager

Club Manager

Join to apply for the Club Manager role at Com For Care  Home Care (Raleigh, NC).

Reports to:

District Manager.

Status:
Full Time / Supervisor / Exempt / Non-Exempt.

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight, ensuring all team members provide great customer service at all times.
• Front desk tasks: greeting and welcoming members, gym tours, member service issues/questions.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coaching and counseling performance to help achieve company standards.
• Ensure prompt opening/closing of gym.
• Ensure staff are aware and trained on all current marketing promotions.
• Complete manager portion of onboarding in Paycom for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Implement and adhere to all company policies and procedures.
• Order supplies and track inventory.
• Communicate and interact with customers, coworkers, and the public to exceed their wants and needs.
• Actively listen to customers and empathize with their situations.
• Recognize and define problems, analyze information, encourage alternative solutions, and plan to resolve situations.
• Use diplomacy and maintain appropriate behavior and language in all interactions.
• Maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings.

• Customer Service: communicate and interact with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listen and empathize, solving problems collaboratively.
• Problem Solving: recognize and define problems; analyze information; encourage alternative solutions and plan to resolve situations.
• Diplomacy: demonstrate tact and skill in all interactions.
• Communication: maintain timely and effective communication to increase productivity.

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs. less than 30% of the time.

• Dollars for Scholars Program.
• Employee Appreciation Program.
• Free Membership for self and one family member or friend.
• Team Member Support Team.
• Health, Dental and Vision Insurance.
• Critical Illness Insurance.
• Short Term Disability Insurance.
• Accident Insurance.
• Voluntary Life Insurance.
• Pet Insurance.
• HSA.
• Advancement Opportunities.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.