Customer Service Manager

Customer Service Manager page is loaded## Customer Service Manager locations:
Apple Valley, Minnesota, United Statestime type:
Full time posted on:
Posted 5 Days Agojob requisition :
JR08252

At GF, we see our company as a forward-thinking leader in our field. Since 1802, we have been embracing innovations and sustainable solutions of the highest quality that add value to people’s lives around the globe.

Join us to be part of a forward-thinking, people-centered company where your ideas and contributions truly matter.

This is your opportunity to make a real impact in a collaborative, international environment.

The
** Customer Service Manager
** oversees the entire Customer Service team—including Representatives, Senior Representatives, Leads, Supervisors, and EDI Specialists—ensuring their collective success. The team’s core responsibilities involve managing Building Flow Solutions (BFS) distributor and Omni partner purchase orders, handling related inquiries, supporting Electronic Data Interchange (EDI) processes, and championing department-wide process improvements and initiatives.

This role is considered a
** Hybrid
* * position. The ideal candidate will be located in the Minneapolis/St. Paul area with periodic onsite work at our North American manufacturing headquarters in
** Apple Valley, MN.
** Team Leadership & Development
* Manage and mentor a team of customer service representatives.
* Oversee partner purchase order processing from receipt through fulfillment. Monitor performance metrics; deliver continuous feedback and coaching.
* Identify training needs and facilitate skill development programs.
* Implement automation tools and processes to boost productivity and quality.

Cross-Functional Collaboration
* Work closely with Supply Chain, IT, Finance, and other operational teams.
* Coordinate on purchase orders, Oracle order-management topics, and automation initiatives.
* Provide customer service data insights for strategic initiatives.
* Support corporate projects that impact order-processing or service delivery.

Sales & Escalation Liaison
* Act as the primary internal point of contact for Regional Sales leadership.
* Prioritize product requests and manage special order escalations.
* Coordinate resolution of complex order and service issues.
* Drive alignment between customer needs and internal operational capabilities.

EDI Specialist Management
* Supervise and support the EDI Specialist role.
* Ensure successful onboarding and integration with new trading partners.
* Maintain EDI systems and address technical or process-related issues.
* Continuous Improvement Seeks out opportunities to contribute to the business success through proactive involvement in team initiatives.
* Bachelor’s degree in business management, finance, economics, marketing, mathematics or related professional experience
* 10 plus years’ manufacturing industry experience in customer service, order management, sales, marketing, or channel management roles with progressive responsibility preferred
* 2-3 years’ experience successfully managing direct reports
* Strong experience with Oracle or similar ERP/order management systems.
* Demonstrated experience implementing automation technology in order management
* Strong problem solving, communication, teamwork, time management and organizational abilities
* Proven ability to work cross functionally and collaborate with a wide range of roles / levels
* Proven strong leadership skills and ability to build and motivate a team to achieve clearly communicated expectations
* Excellent communication, coaching, and cross-functional collaboration skills.
* Self-starter who can develop solutions with minimal instruction and can identify / lead independent teams on projects
* Thrives in a dynamic work environment, exhibiting ability to be flexible and a strong team-player
* Certificates, Licenses and Registrations:
None
* Best-in-class health benefits (medical, dental, vision)
* 160 hours paid time off (combination of PTO and Employee Safe and Sick Time accruals- MN Based Employees)
* For more information:

Disclaimers Applicable to US job postings only (not Canada):
The expected compensation range for this position is…