Clinic Business Representative Associate

## Clinic Business Representative Associate Apply:
AHG Apple Valley Medical Center:
Full time:
Posted Today:
R-0075544
** Location Address:
** 14655 Galaxie Ave Main Door Apple Valley, MN
** Date Posted:
** October 16, 2026
** Department:
** Allina Health Group Apple Valley
** Shift:
** Day (United States of America)
** Shift Length:
** 8 hour shift
** Hours Per Week:
** 40
* * Union

Contract:

** Non-Union-NCT
** Weekend Rotation:
** None
*
* Job Summary:

** Deliver exceptional customer service where it matters most—at the start of every patient’s care journey. As the first point of contact as a Clinic Business Representative Associate, you’ll create a welcoming experience while ensuring accurate, efficient registration that sets the tone for quality care. Ready to make every interaction count and build a career with purpose? Join our team today!
** Key Position Details:
*** FTE 1.0 (80 hours per two-week pay period)
* 8-hour day shift (M-Th 930a-6p and F 845a-515p)
* No weekends
* Will cover main family practice front desk
*
* Job Description:

** Responsible for greeting and welcoming patients to Allina at in person appointments, or by providing support by phone. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.  
** Principle Responsibilities
*** Greets, welcomes, and performs the registration process with patients in person or by phone  + Appropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment specific forms, and obtaining necessary and appropriate documentation.  + Assists patients with telephone encounters.  + Identifies key words to initiate appropriate responses and de-escalation techniques as needed.  

+ Directs patients to appointment or procedure.
* Collects co-pays and/or remaining balances  + Obtains signatures from patients as needed.  + Responds to questions regarding financial assistance programs.  + Performs the End of Day reconciliation process.  + May participate in the prescription refill order process as appropriate and in scope for position.
* Manages and organizes the patient care lobby (or lobbies) and provides other department support  + Cleans and disinfects the lobby and check-in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the day.  + Unpacks and restocks supplies, file cabinet(s) and other clinic resources such as brochures and business cards, makes copies of documents as needed.  + May schedule appointments and/or help with other office communication needs such as answering and transferring calls, handling messages and paging necessary parties.  

+ Performs weekly downtime check.  + Active participation in staff meetings.
* Other duties as assigned.  
** Required Qualifications
*** Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
* Minimum 1 year computer knowledge  
** Preferred Qualifications*
* * High school diploma or GED
* Experience with Microsoft Office products (Word, Outlook)
* Customer service, clerical, or other business office environment experience
* Medical terminology knowledge  
** Physical Demands
*** Sedentary:
* Lifting weight up to 10 lbs. occasionally, negligible weight frequently  
** Pay Range**### Pay Range: $19.61 to $26.70 per hour### The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to…