Service Technician

Overview

Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. We are seeking a motivated individual with a strong mechanical aptitude to join our Dental Service team. This is an opportunity to work alongside the best in the dental industry to provide first-class customer service while learning how to install and repair a variety of dental equipment including computer-related items.

As employees develop their basic install and basic repair skills, they have growth opportunities with Patterson.

• Install and/or repair dental equipment under general supervision with the ability to work independently after training.
• Follow checklists, ensuring all critical parts are examined.
• Apply specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis.
• Perform other duties as assigned.

• Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner. Builds and maintains customer relationships through follow-up and professionalism.

• High school diploma or equivalent
• Demonstrated mechanical aptitude in trades such as carpentry, plumbing, heating, electronics or similar
• Ability to thrive in a fast-paced environment
• Requires basic computer skills and ability to use smart phone/tablet technologies
• Inventory management including determining parts, supplies or tools needed to complete service requests and restocking vehicle as needed
• Must maintain a quality driving record in accordance with Patterson’s policies and represent Patterson Dental while driving a company vehicle

• Trade school training in carpentry/plumbing/heating/electricity/electronics is highly desired
• Excellent organization and problem-solving skills
• Strong work ethic
• Knowledge of Microsoft Outlook, Excel and Teams is helpful
• Strong verbal and written communication skills
• Demonstrated sense of urgency while following Patterson’s business conduct and code of ethics and responsibilities
• Excellent customer service and interpersonal skills to be the face of Patterson at customer sites

• Must be able to remain in a stationary or driving position up to 100% per day
• Must be able to lift boxes and dental supplies up to 1-25 pounds up to 75% per day
• Must position oneself to install/maintain dental equipment, including under equipment or cabinets up to 50% per day
• Must be able to reach at shoulder level and reach at waist level up to 25% per day
• Must be able to move or lift dental equipment and supplies weighing up to 26-49 pounds up to 10% per day
• Must be able to move dental equipment weighing up to 50 pounds into place less than 5% per day
• Must be able to climb steps and/or ladders less than 5% per day

• 100% travel to customer sites in a local geographic area
• Occasionally out of town for overnight and/or after-hours

Salary range:
The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills. $20.38 - $24.95