Market Group Fitness Manager

Location: Minneapolis, MN and surrounding areas

Reports to: VP of Group Fitness

Looking for a Market Group Fitness Manager who provides support for designated geographic regions at Crunch Fitness - Undefeated Tribe.

Undefeated Tribe is an official franchise of Crunch Fitness based in Austin, TX. The Undefeated Tribe is the fastest growing franchise group and is expanding the Crunch Fitness brand across Texas, Oklahoma, New Mexico and Missouri. The Undefeated Tribe was named Franchise of the Year in 2021 and 2024 and will be inviting over 1000 individuals to join our team to help our community experience fitness, wellness, relaxation, and recovery.

From our clubs to headquarters, Undefeated Tribe is a collaborative, fast‑paced, and engaging place to work. It’s vital to our success to continue to take risks and think big. This takes tons of hustle, creativity, and boldness. The Undefeated Tribe strives to enrich the lives of others through the power of well‑being.

Position Overview

The Market Group Fitness Manager supports a high-performance, high‑care culture that operates with speed and urgency in delivering outcomes through member experience, service, and results. They create a warm, kind, and hospitable club, allowing everyone to achieve their goals in a “no judgments” environment. The Market Group Fitness Manager position is a key member of the Management team to provide support for Group Fitness Coordinators in their designated Market and is responsible for assisting the Group Fitness Coordinators with daily club operations, directly managing a team of Group Fitness Instructors, and delivering “WOW” service for team members and members alike!

The Market Group Fitness Manager supports each MP to provide education, KPI updates and assistance in providing a stellar group fitness department within their four walls. The Market GFM directly reports to the VP of Group Fitness for existing clubs, new club openings and processes to provide clear direction and communication to the field.

Responsibilities

• Hire, train, and manage performance of a team of qualified Group Fitness Coordinators and Instructors in designated Market
• Coach and guide direct reports on how to manage the 4 buckets (People, Sales, Facilities and Profit) within their scope of practice and core competencies
• Monitor and conduct 1:1 meetings with each of your designated GFC and Managing Partner to review performance, strengths, weaknesses and plans to deliver individual club KPI metrics and WOW member experience
• Review daily scorecard and dashboard to track and measure success and assist underperforming clubs in meeting goals
• Manage, align, direct resources informed by department KPIs & organizational priorities
• Provide excellent customer service and teamwork by responding within same day(twilight rules) or within 24 hours
• Review payroll bi‑weekly for accuracy and management of budgeted hours with each Group Fitness Coordinator
• Ensure that all GFCs and GFIs have up‑to‑date certification/CPR records
• Provide education from Onboarding, Ongoing, Development and Quarterly in club training for Group Fitness team and support clubs knowledge and expertise in Crunch classes
• Review facility equipment integrity and cleanliness during in club visits with checklist
• Support New Club Openings as needed
• Teach 2 regular classes and sub as needed to support Clubs
• Driving all clubs to meet KPI expectations:
  Utilization and CPH
• Maintain PAR level staffing for group fitness instructors per location
• Provide qualitative and quantitative data to Market Partners and RVPs to report performance and meet expectations for KPIs in the Market
• Participate in events to drive performance and engagement at the club level including and not limited to:
  Transformation Challenges, Quarterly Training, New Club Training, New Program Launch, Special Event/Pop up classes, etc.

Required Skills & Experience

• Prior Management experience leading 3-10 employees required
• Experience teaching exercise classes for clients of all levels (any or all the following genres: Bootcamp based classes, Kickboxing, ZUMBA, TRX, Sculpt, YOGA, Pilates, Cycle, POUND, and HIIT classes)
• Excellent execution…takes prompt and…