Utility Clerk - Finance

Utility Clerk – Finance

City of Appleton, Wisconsin

The Utility Clerk – Finance performs a variety of accounting and clerical functions within the Enterprise Fund Accounting Department for the City’s water, wastewater, sewer, and stormwater utilities.

• Enter and download meter readings and generate accurate City Service invoices.
• Maintain water, wastewater, sewer, and stormwater billing rates.
• Set up new customer accounts and prepare payment plan documentation.
• Generate reminder notices for past‑due accounts.
• Review stormwater utility service applications and maintain accountability for all pre‑numbered forms.
• Compute and change stormwater Equivalent Runoff Units (ERUs) and verify accuracy of customer accounts.
• Check, verify, adjust, or correct customer accounts due to leaks, stalls, incorrect readings, bankruptcy filings, and payment processing concerns.
• Coordinate turn‑off process for past‑due accounts, including calling customers to inform them of water disconnection.
• Coordinate and prepare annual special assessment tax roll files of past‑due accounts.
• Generate work orders for stalls, high readings, or discrepancies in any meter readings.
• Update customer comment file for all changes and account adjustments.
• Answer inquiries and complaints pertaining to bills and water usage concerns.
• Work on special projects involving the investigation of discrepancies involving cash receipting and City Service invoices.
• Communicate with neighboring municipalities and sanitary districts to insure compliance with inter‑municipal agreements.
• Monitor all new accounts to ascertain eligibility credits for residential summer service.
• Provide customer service, process customer receipts, support other Finance Department staff during peak times, and reconcile drawer receipts.
• Print and prepare bulk mailings to meet U.S. Post Office requirements for billings and reminder notices.
• Type letters, reports, and other correspondence and assist other clerical staff as necessary.

• High school graduation or equivalent.
• Three to five years of relevant experience in responsible accounting, billing services, and customer service work, or a combination of applicable experience and training.
• Strong independent judgment in interpreting policies and regulations.
• Excellent organizational and communication skills.

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