Administrative Support II General Studies; Testing and Assessment

Administrative Support II General Studies (Testing and Assessment)

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Job Category: Regular Support Staff
Worksite: Appleton Main Campus
Hours Per Week: 40

Job Description

Summary:

Provides administrative support for the General Studies Division, primarily in the Testing Center in Appleton on weekdays, late morning to early evenings, and Saturdays. Responsibilities include proctoring exams, maintaining test security, assisting students and staff, and performing clerical and reporting tasks to ensure smooth operations.

• Assist students and staff in person and by phone, provide information and referrals, communicate class cancellations and Testing Center policies.
• Proctor exams for FVTC and outside organizations, administer standardized tests (e.g., TABE, Accuplacer, Pearson Vue), maintain security of testing materials and environment.
• Collect, score, and record assessment results, prepare Testing Center usage reports, verify payment of assessment fees and process paperwork.
• Troubleshoot computer-based testing issues and refer technical problems to appropriate staff.
• Schedule students for testing sessions, contact students on waiting lists, coordinate internal meetings and events as needed.

• Provide backup support to other division staff.
• Assist with Open House and General Studies activities.
• Contribute ideas for process improvements.

• Associate Degree in Administrative Assistant or related field.
• Two years of recent office and customer service experience.

• Intermediate skills in Microsoft Word, PowerPoint, and Excel;
  People Soft preferred.
• Pearson Vue, TABE, Accuplacer, and/or Bennett Mechanical certifications a plus; training provided if none.
• Valid Driver's License with acceptable Motor Vehicle Record check required.

• Work must be completed in person.
• Work may occur at multiple campuses, community sites, or virtually.
• Work occurs weekdays late morning through early evening, and Saturdays until 1 pm.
• Flexibility in work schedule required.

• Sitting: extended periods, computer use.
• Mobility: occasional movement for meetings, office tours, or events.
• Repetitive motions: typing without discomfort.
• Communication: clear verbal and written skills.
• Travel: off‑site proctoring may be required.
• Driving: valid driver’s license and ability to operate a vehicle.

Fox Valley Technical College (FVTC) is an Equal Opportunity Employer (EOE). In compliance with the Americans with Disabilities Act (ADA), FVTC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Starting Range: $21.88 – $25.74 per hour. Pay is based on experience, qualifications, education, and relevant certifications. Internal applicants receive wage based on applicable compensation guidelines.

For questions regarding the College’s nondiscrimination policy, contact:
Rayon Brown – rayon.brown
6751 (Affirmative Action), Title

IX (sex-based discrimination or harassment), or Dan Squires – daniel.squires
3328 (Disability related discrimination).

To apply, please visit: