Administrative Support II General Studies; Testing and Assessment

Position: Administrative Support II General Studies (Testing and Assessment)

Administrative Support II General Studies (Testing and Assessment)

Fox Valley Technical College

Job Category: Regular Support Staff

FVTC Worksite: Appleton Main Campus

Hours Per Week: 40

Job Description Summary

Provides administrative support for the General Studies Division, primarily in the Testing Center in Appleton on weekdays, late morning to early evenings, and Saturdays. Responsibilities include proctoring exams, maintaining test security, assisting students and staff, and performing clerical and reporting tasks to ensure smooth operations.

Essential Functions and Responsibilities Customer Service

• Assist students and staff in person and by phone
• Provide information and referrals
• Communicate class cancellations and Testing Center policies

Testing Administration

• Proctor exams for FVTC and outside organizations
• Administer standardized tests (e.g., TABE, Accuplacer, Pearson Vue)
• Maintain security of testing materials and environment

Reporting & Documentation

• Collect, score, and record assessment results
• Prepare Testing Center usage reports
• Verify payment of assessment fees and process paperwork

Technical Support

• Troubleshoot computer-based testing issues
• Refer technical problems to appropriate staff

Scheduling & Coordination

• Schedule students for testing sessions
• Contact students on waiting lists
• Coordinate internal meetings and events as needed

Non-Essential Functions and Responsibilities

• Provide backup support to other division staff
• Assist with Open House and General Studies activities
• Contribute ideas for process improvements

Minimum Qualifications

Education and/or Experience Requirements

• Associate Degree in Administrative Assistant or related field
• Two years of recent office and customer service experience.

Licenses, Certifications, and Other Requirements

• Intermediate skills in Microsoft Word, PowerPoint, and Excel;
  People Soft preferred.
• Pearson Vue, TABE, Accuplacer, and/or Bennett Mechanical certifications a plus; training provided if none.
• Requires valid Driver's License with acceptable Motor Vehicle Record check.

In evaluating candidates for this position, Fox Valley Technical College may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

Work Environment

• Work must be completed in person.
• Work may occur at multiple campuses, community sites, or virtually.
• Work occurs weekdays late morning through early evening, and Saturdays until 1pm.
• Flexibility in work schedule required.

Work environment may change based upon college needs.

Physical Requirements

• Sitting:
  This role requires extended periods of sitting while performing tasks and utilizing computer systems.
• Mobility:
  While much of the work is desk‑based, occasional mobility may be necessary for attending meetings, office tours, or events within the workplace.
• Repetitive Motions:
  Capacity to perform repetitive motions, such as typing, without discomfort or injury.
• Communication:
  Clear verbal and written communication skills are essential for interacting with employees, candidates, and stakeholders, both in‑person and through electronic means.
• Travel:
  Position may require off‑site proctoring, regional center, or community partner support.
• Driving:
  Valid driver's license and ability to operate a vehicle.

EOE/ADA Statement

Fox Valley Technical College (FVTC) is an Equal Opportunity Employer (EOE). In compliance with the Americans with Disabilities Act (ADA), FVTC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Nothing in this job description limits management's right to assign or reassign duties and responsibilities to this job at any time. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement or affect the at‑will nature of the employment arrangement…