Client Services Specialist - Appleton WI

Scope of Responsibilities: The Client Services Specialist serves as the primary conduit between the pharmacy and the customer. They act as the key advocate for the customer within the overall pharmacy team providing clear, routine communication across all channels and with major players both internally and externally. Despite being primarily customer facing, it is imperative that the CSR maintain their role as a member of the Health Direct team, while serving as a resource & advocate for their customers.

Coordinate and implement the setup and support of all clients for all aspects of customer service, account management, and quality assurance.

• Establishing and cultivating strong relationships with key stakeholders at the customer level
• Supporting in the retention of 100% of existing business
• Maintain current, accurate records in CRM software database, to include customers, customer contacts, notes, emails, documents, and all information pertaining to associated activities.
• Responsible for oversight and coordinating on-site visits for facilities.
• Oversee and coordinate on-site resolution of customer service issues to clients.
• Communicate immediately with local and corporate management any indications that customers are at risk of contract termination, and accompany these communications with evidence that supports those indications, be it factual information or customer perception.
• Interface with various external business partners as needed for program development and problem resolution.
• Maintain brand-aligned, active social‑media accounts to drive brand awareness and engage customers
• Responsible for the assessment, evaluation and implementation of technologies needed to maximize efficiencies within supervised departments
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

• Required:
  
  AS Degree or Higher in Business Administration, Marketing or related field
• Preferred:
  Bachelors Degree or higher in Business Administration, Marketing or related field and 2 to 3 years experience in account management

• Required:
  
  Experience as a Customer Service Rep
• Preferred: 2 Years experience with Health Care and /or Account Management

• Registered with the State of Ohio as a Pharmacy Technician

• Drug test
• Initial and continuous exclusion and sanction/disciplinary monitoring
• Any and all additional eligibility requirements based on the specific position

• Exceptional written and verbal communication skills
• Strong PC skills including Microsoft Office
• Extensive travel daily to interface with customers which may include evenings, overnights, and weekends
• Highly self‑motivated and ethusiastic

$52,959.92 - $62,171.05 per year

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.