Manager - Student Finance

Job Category Regular ManagementFVTC Worksite Appleton Main Campus Hours Per Week
40

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Fox Valley Technical College celebrates diversity, supports equity and inclusiveness, and encourages individual expression in our workplace.

Job Description Summary This position is responsible for the billing, collection and refunding of student tuition and fees, ensuring compliance with internal and external regulations, policies, and procedures. This position is accountable for the effective use of processes and the development and/or improvement of procedures related to Student Finance. This position works closely with both Financial Services and Student Services and ensures that excellent customer service is provided to students, parents, employees, and other customers.

Job Description

Essential Functions and Responsibilities The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily to be qualified for the position. Other duties may be required and assigned.

Leadership & Coordination:

Provide leadership of the day-to-day operations of Student Financial Services. Maintain the accuracy of student charges, credits, payments, and refunds.

Ensure excellent customer service is provided to students, parents, employees, and other customers who have concerns or questions. Ensure that staff have a thorough understanding of policies and procedures. Create and/or maintain policy and procedure documentation as well as train staff on an ongoing basis using established standards.

Investigate, recommend and lead the implementation of technology and other tools or system improvements to increase efficiency and quality related to all aspects of Student  conjunction with the Controller’s office, oversee cashiering policies, procedures, and systems, ensuring appropriate controls are in place.

Support Workday functional analysts, IT staff, and functional staff as needed in the setup and administration of the Workday Student Administration modules.

Collaborate with functional users, analysts and IT staff in the resolution of problems affecting day-to-day operations. Serve as primary liaison between the parties.

Operations:

Ensure that appropriate reconciliations are completed on a timely basis and internal controls are maintained.

Assist with various audits and reviews (Federal Department of Education, Federal Department of Veteran Affairs, Wisconsin Technical College System, etc.).Oversee the refunding of credit balances, maintenance of direct deposit records, and resolution of deposit returns.

Oversee student account collections, write off of bad debts, and the handling of accounts impacted by bankruptcy, ensuring appropriate coordination, documentation, and compliance with applicable laws, regulations, and institutional policies.

Provide oversight of the identification, investigation, and resolution of suspected fraudulent student accounts, coordinating with appropriate departments and external partners to mitigate financial risk and protect institutional resources.

Direct the 1098-T production process, including communication, IRS reporting, and tax document distribution.

Assist with the development and delivery of staff training, procedural documentation, and reference materials related to student account processes and departmental operations.

Maintain Student Finance and associated website(s).Non-Essential Functions and Responsibilities Assist with special projects, process improvement initiatives, and the implementation of new systems, procedures, and technologies…