Customer Service Specialist

Published 1 day ago. Be among the first 25 applicants.

As influential problem solvers, Customer Service Specialist – Offer best in class service and possess a wealth of tire knowledge to make a real difference to our customers. Using your through training on U.S. Auto Force products to solve problems and provide support that keeps our customers informed.

The position is based at our downtown Appleton office. The standard schedule is Monday through Friday, 8:00 AM – 5:30 PM CT. The role requires occasional Saturday work approximately 1–2 times per month from 8:00 AM to 3:00 PM CT.

• Actively engage and provide best in class service to our customers nationwide
• Effectively assess and troubleshoot customer needs
• Utilize problem solving skills to resolve customer questions and concerns
• Analyze customer and warehouse data to determine how many times a day a customer gets delivery, warehouse cut‑off times, and when product can be shipped to the customer
• Work in a fast‑paced environment to answer high volume of calls
• Process customer orders efficiently and in a timely manner
• Knowledgeable in 30+ tire brands
• Research and provide information on availability, pricing, and applications
• May perform special projects or handle specialty areas as assigned
• Partner with warehouse operations in regard to product logistics
• Partner with Operations and Sales to offer customer and product support
• Use sound judgement when making decisions and thinking through various scenarios
• Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit
• Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardisation
• Continuously learn and develop self professionally
• Support corporate efforts for safety, government compliance, and all other company policies & procedures
• Perform other related duties as required and assigned

• Must be at least 18 years of age with a HS Diploma/GED
• 2 years of related customer service experience
• An effective communicator who understands the importance of listening and being empathetic
• Strong attention to detail and deadlines
• Proficient use of multiple software programs such as Excel, PowerPoint, Word, and related order management systems
• Utilize out of the box thinking to problem solve with customers under diverse situations
• Ability to read and interpret data (customer, pricing, availability, etc.)
• Ability to work and grow in a fast‑paced, high‑volume call center environment

U.S. Auto Force

U.S. Venture, Inc. is an equal‑opportunity employer that is committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic. If you need assistance or an accommodation due to a disability, you may call Human Resources at (920) 739‑6101.