Customer Service Representative Customer Service Appleton, WI Closing

Schedule and Status

Schedule: M-F 9:30am-6:00pm
Status: Full-time

Department: Customer Service
Location: Appleton, WI

This position is responsible for supporting the company’s sales goals through good customer service, maintaining quality relations with existing accounts and providing sales coverage by performing the following essential duties below.

• Develops maximum sales potential out of customers through good customer service techniques and knowledge of the company’s products and services as well as the competition’s strengths and weaknesses
• Applies knowledge of company products/services to efficiently process customer information and responds to inquiries and complaints in diplomatic manner
• Builds and maintains quality relations with customers and increases volume of sales on a consistent basis through ongoing determination of customer requirements
• Contacts customers via telephone or correspondence as frequently as necessary to meet and surpass sales goals for the company
• Calculates prices, discounts and proposals to meet specific customer requirements in an efficient manner
• Remains current on market conditions regarding products, product updates and new technologies through available resources
• Maintains updated and organized files on all customers
• Analyzes customer accounts and promptly makes corrections and/or modifications to files
• Contacts customers to obtain missing information or data to ensure an accurate customer database
• Traces and expedites late orders to ensure customer satisfaction
• Trains new customer service representatives as requested
• All other duties as required

• High School diploma
• 1 year of related experience and/or training in customer service; or equivalent combination of education and experience
• Ability to maintain confidentiality and have a strong attention to detail and accuracy
• Strong communication via phone, email and in-person
• Able to multi-task and remain organized while adapting to the needs of the organization
• Ability to be flexible and manage several tasks at the same time to meet deadlines
• Proficiency with Microsoft Suite including Word, Excel, Outlook and Power Point
• Must be a team player with a positive attitude

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is constantly required to use hands and fingers to handle object and controls.
• Frequently required to sit, walk, and reach with hands and arms.
• Frequently required to talk or hear.
• Occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

(Occasionally-1-25% of the time; frequently 26-75% of the time; constantly=76-100% of the time)

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is low.

(Occasionally-1-25% of the time; frequently 26-75% of the time; constantly=76-100% of the time)

The above is not to be construed as an exhaustive statement of duties, responsibilities or requirements.