Customer Service Representative

Customer Service Representative role at A. O. Smith Corporation
. The Clean Water Center, located in Appleton, WI provides a state certified health and safety water testing lab as well as a complete line of water treatment and softening products.

• Answering incoming phone calls and scheduling service or sales opportunities.
• Greet all customers as they enter the showroom
• Scan and update all information for each visit to our customers in the CRM
• Follow up phone calls to customers
• Create purchase orders for units and parts
• Sales orders for mail delivery or showroom pick up
• Ordering salt and schedule deliveries
• Outbound phone calls to existing customers for service and delivery reminders
• Respond to prospective customer inquiries and schedule free consultations
• Assist showroom customers with products and questions
• Test water samples and forward results to the appropriate department
• Attend department meetings
• Assist with inventory
• Receive and handle customer requests and complaints.
• Perform other duties as assigned by supervisor.
• Forklift pallets of salt for customers.

• Associate degree in business is preferred
• PC literacy (working knowledge of Microsoft Word, Excel, and Access)
• A positive attitude, enthusiasm ,and flexibility for learning new responsibilities
• Professional appearance and manner required
• Excellent communication and customer service skills

• High School Diploma or GED

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Administrative
• Industries:
  Manufacturing and Consumer Services