Customer Experience Coordinator

The Customer Experience Coordinator is responsible for supporting customers from inquiry through order completion while ensuring a smooth, accurate, and positive customer experience. This role combines customer service, quoting, light sales outreach, and internal coordination to ensure jobs move smoothly through production. The ideal candidate is organized, friendly, detail-oriented, and comfortable learning custom products and processes.

• Assist customers primarily via email (approximately 60% of customer interactions), with additional support provided face‑to‑face and by phone.
• Greet and assist walk‑in, phone, and email customers.
• Respond promptly and professionally to customer emails and inquiries.
• Understand customer needs and recommend appropriate products and materials.
• Prepare accurate quotes based on specifications, quantities, and timelines.
• Enter orders into the system and ensure all details are complete and clear.
• Follow up with customers on quotes, approvals, and order status.

• Review customer artwork, drawings, and specifications for completeness.
• Communicate job requirements clearly to production staff.
• Ensure customer approvals are received prior to production.
• Track job progress and notify customers of delays or changes.

• Build positive, professional relationships with customers.
• Support repeat business through clear communication, accuracy, and follow‑through.
• Represent the company professionally and consistently.

• Maintain organized records of customer communications and orders.
• Assist with filing, scanning, and general administrative tasks as needed.

• Assist with light marketing tasks as needed.
• Support basic social media updates, website edits, or content coordination.
• Help share promotions, announcements, or completed projects under guidance.

• Strong communication and interpersonal skills.
• Close attention to detail and accuracy.
• Basic computer skills (email, Word, Excel; ERP experience a plus).
• Ability to learn custom manufacturing and engraving processes.
• Professional, dependable, and customer-focused.

• Prior experience in sales, customer service, or manufacturing support.
• Experience reading basic drawings or specifications (training provided).
• Familiarity with industrial, construction, or manufacturing customers.

• Ability to sit or stand for extended periods.
• Occasional lifting of small packages or product samples.
• Standard weekday schedule with occasional flexibility.

• Accuracy of quotes and order entry.
• Customer satisfaction and responsiveness.
• Follow through on open quotes and orders.
• Team communication and reliability.

Compensation: $17 hourly