Member Solutions Representative; Call Center

• Every other Saturday: 9:00 AM - 12:00 PM
• Monday - Friday, onsite
• Shifts between 8:00 AM - 5:00 PM
• Every other Saturday: 9:00 AM - 12:00 PM

• Competitive pay
• Bonus eligibility upon permanent hire
• Comprehensive health, dental, and vision benefits
• Generous PTO and paid holidays
• $250 apparel voucher upon hire
• Bilingual pay differential ($0.50 - $0.75/hour)
• Strong internal promotion opportunities in lending, mortgage, processing, leadership, and other departments
• Community-focused organization with a strong local presence

• 3+ years of customer service experience
• Strong computer proficiency and ability to navigate multiple screens and programs simultaneously
• Typing speed of 40+ WPM
• Ability to multitask in a fast-paced environment

This position serves as an excellent entry point into the financial industry. Many employees use the Contact Center as a pathway into specialized areas such as mortgages, lending, operations, processing, and leadership. If you're looking for a career with growth potential and a company that invests in its employees, we'd love to hear from you.

Do you enjoy helping people and delivering exceptional customer support? Are you energized by a fast-paced environment where every interaction matters? We are currently seeking a Member Service Representative to join our growing Contact Center team and provide outstanding service to our valued members.

As a Member Service Representative, you will be the primary point of contact for members, assisting them through phone, email, and digital communication channels. In this role, you will answer questions, resolve concerns, perform account maintenance, and guide members toward solutions that support their financial needs.

This position operates in a high-volume contact center environment, handling approximately 75-125 incoming calls daily while utilizing multiple systems and maintaining excellent service standards.

• Respond to member inquiries promptly and professionally
• Assist with account balances, transfers, deposits, withdrawals, and account updates
• Support members with online banking, mobile banking, and website navigation issues
• Investigate and resolve account concerns and service-related requests
• Verify member information while maintaining confidentiality and account security
• Recommend products and services based on member needs
• Process financial transactions accurately and efficiently
• Address fraud-related concerns, travel notifications, and security inquiries
• Document member interactions thoroughly while navigating multiple software applications
• Meet established performance, productivity, and quality standards
• Participate in coaching sessions, training opportunities, and call evaluations
• Build positive relationships through meaningful conversations and personalized service

• Monday through Friday
• Day shifts between 8:00 AM and 5:00 PM
• Onsite position
• Rotating Saturday schedule:
  Every other Saturday, 9:00 AM to 12:00 PM

• Competitive compensation package
• Performance-based bonus opportunities upon permanent placement
• Medical, dental, and vision coverage
• Paid time off and company-paid holidays
• New-hire apparel stipend
• Additional pay for bilingual team members
• Career advancement opportunities across lending, mortgage, operations, member services, and leadership departments
• Supportive, community-focused culture with long-term growth potential

• Minimum of 3 years of customer service experience
• Strong computer and technology skills with the ability to navigate multiple applications simultaneously
• Typing speed of 40+ words per minute
• Excellent communication and problem-solving abilities
• Strong attention to detail and accuracy
• Ability to multitask and remain organized in a fast-paced environment

This role is an excellent opportunity for individuals interested in building a career within the financial services industry. Many team members begin in the Contact Center and advance into specialized areas including lending, mortgages, operations, processing, and leadership. We are committed to employee development and provide the tools and resources needed for long-term success.

If you're passionate about helping others, enjoy solving problems, and are looking for a career with growth opportunities, we'd love to hear from you.

This is a Contract to Hire position based out of Appleton, WI.

The pay range for this position is…