Lead - Financial Aid

Lead - Financial Aid

Fox Valley Technical College positions the Lead - Financial Aid to support the frontline delivery of financial aid services by acting as a key resource for staff, students, and campus partners. The role focuses on student‑facing processes such as verification, SAP evaluation, and professional judgment requests, while serving as a leader in ensuring consistent, compliant, and student‑centered operations.

Regular Support Staff

Appleton Main Campus

40

Frontline Financial Aid Support

• Assist with complex or escalated financial aid cases including verification, SAP appeals, dependency overrides and professional judgement requests.
• Provide direct support to students and families to resolve questions, clarify eligibility, and ensure accurate completion of financial aid processes.
• Model and reinforce a high standard of student service, ensuring accuracy, empathy, and compliance in all interactions.

Team Support and Training

• Serve as a lead resource for the Financial Aid Specialists, offering guidance on policies, procedures, and case resolutions.
• Lead training and onboarding for new staff and provide ongoing cross‑training opportunities to strengthen consistency across the team.
• Maintain and update procedural documentation, training materials, and process guides for staff reference.

Process and Workflow Coordination

• Oversee the flow of frontline financial aid processes such as verification, SAP, and professional judgment to ensure accuracy, consistency, and a positive student experience.
• Identify and address workflow issues or barriers that impact students or staff, recommending improvements that enhance efficiency and clarity.
• Partner with analysts and leadership to align day‑to‑day operations with system updates and regulatory changes while maintaining a student‑centered approach.

Compliance and Continuous Improvement

• Ensure frontline financial aid processes comply with federal, state, and institutional regulations while maintaining a clear and student‑friendly experience.
• Support quality assurance efforts by reviewing completed work for accuracy, consistency, and alignment with established procedures.
• Collaborate with analysts and leadership to identify opportunities to simplify or improve processes, enhance customer service, and strengthen compliance.

Non‑Essential Functions and Responsibilities

• Participate in professional development activities to stay informed of financial aid regulations and best practices.
• Support cross‑departmental initiatives related to student success and financial wellness.

Education and/or Experience Requirements:

• Bachelor's degree in Business, Finance, Education, Student Services, or a related field required.
• Minimum of two to three years of progressively responsible experience in financial aid or higher education student services.
• Strong understanding of federal and state financial aid regulations, including verification, SAP, and professional judgment.
• Demonstrated experience providing staff training, procedural documentation, or process improvement leadership.
• Experience with Workday Student or similar student information systems preferred.

• Work will be completed in a hybrid environment, both in person and virtually.

• Sitting:
  Requires extended periods of sitting while performing tasks and utilizing computer systems.
• Mobility:
  Occasional mobility may be necessary for attending meetings, office tours, or events within the workplace.
• Repetitive Motions:
  Capacity to perform repetitive motions, such as typing, without discomfort or injury.
• Communication:
  Clear verbal and written communication skills essential for interacting with employees, students, and stakeholders, both in person and electronically.

Fox Valley Technical College (FVTC) is an Equal Opportunity Employer (EOE). In compliance with the Americans with Disabilities Act (ADA), FVTC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Starting Range: $30.72 – $36.14 per hour. Pay is based on a multitude of factors, including experience, qualifications, education, relevant certifications, internal equity, and market data.

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