Administrative Support II - Wautoma Regional Center; Part-Time

Administrative Support II – Wautoma Regional Center (Part-Time)

Fox Valley Technical College (FVTC) invites applications for the position of Administrative Support II at the Wautoma Regional Center. The role involves providing outstanding customer service to students, instructors, and the general public, and facilitating the daily operations of the Regional Center.

Location
:
Wautoma Regional Center
Hours per Week
: 28
Work Environment
:
Work must be completed in person. Work environment may change based upon college needs.

Job Description Summary
:
This position is responsible for providing outstanding service to students, instructors, and general public in the community by providing customer information and knowledge of all aspects of the college, admissions process, programs, school policies, billing practices, and facilitating the daily operation of the Regional Center. Normally work will be performed at the Regional Center, but staff may be assigned to work remotely under certain circumstances with prior authorization of the manager.

• Serves as the initial customer service contact for all student services. Assess student needs and provide direct assistance in helping students apply to the College, enroll in class, collect documents, process payments, and apply for funding. Understand and communicate program plans, checklists, and admissions requirements.
• Process enrollments for student records for all in-person, mail-in, email and contract classes; maintain daily log files and records regarding individual student academic record, process unofficial transcript requests, process receipts and mail to students.
• Provide information on all FVTC programs to prospective students which requires understanding the programs, courses, and student services at the College. Assess student needs and provide referrals to college and community resources to support the educational goals of the student.
• Utilize the CRM system to enter leads appropriately and ensure targeted communication is distributed per established rules to prospective students. This includes collaborating with the CRM Enrollment/Retention Specialist to provide feedback to influence strategies to successfully meet the needs and demands of customers.
• Provide one-on-one and/or group intake sessions for incoming students to discuss FVTC program requirements, scheduling classes, paying for college, and developing a plan for transition from their current situation to being an enrolled student. This may include collaboration with faculty and other departments across the College. Assist with Open House, New Student Orientation, tours, and other Student Services/Student Life activities.
• Address Student Financial Services questions (student payments, payment plan enrollment, general financial aid questions). Serves as primary contact for third party billing for classes and governmental agencies.
• Serve as College cashier - open/close cashier office, balance/reconcile daily collection, create bank deposit slip, verify all center deposit slips, and personally transport all deposits to the bank.
• Administer and monitor standardized testing sessions and collect, score, record, and report results. Proctor tests for outside organizations, and internal departmental exams. Maintain security of testing materials and environment. Interpret college entrance assessments. Inform students and staff about policies, procedures, and operations of the testing center. Administering a variety of academic and skills tests.
• Serve as the center instructional contact by assisting instructor, student, and community entities. This may involve room set up, supplies, assist with virtual and online class connectivity, blackboard, zoom or other modes of virtual communications.
• Compose, design and/or edit correspondence, reports, forms, agendas, presentations, minutes, and create and distribute flyers for class offerings. Create and develop advertisements for social media (Facebook), radio, and local newspapers following FVTC marketing protocol.
• Responsible for determining the nature of emergency messages and following proper procedure to contact student.…