Loan Servicing Representative Ii

Join to apply for the LOAN SERVICING REPRESENTATIVE II role at Fox Communities Credit Union

We currently have a career opportunity for a full-time Loan Servicing Representative II based out of our corporate office (Enterprise) in Appleton! After initial onboarding onsite, this position could have the opportunity for hybrid work consideration. However, candidates must reside in Wisconsin to be considered.

The Loan Servicing Representative II role assists and supports credit union team members and members with pre- and post-closing loan functions, maintenance, and inquiries as they relate to lending.

The primary responsibilities of the Loan Servicing Representative II role include but are not limited to:

• Promoting and upholding the Fox Mission, Purpose, Vision, and Values
• Handling post-closing loan functions as they relate to lending, including but not limited to:
• Processing new loan bookings and servicing those loans
• Maintenance of loan accounts on core system
• Providing resolution to various discrepancies with member accounts
• Processing, tracking, and following up on various insurance
• Setting up and maintaining loan categories, product configuration, and other core system requirements
• Processing annual escrow payments and analysis
• Maintaining, analyzing, troubleshooting, and resolving errors with loan accounts on the core system
• Handling disbursements of escrowed insurance for private mortgage insurance, hazard, auto, and flood insurance
• Reviewing and processing cancellations of private mortgage insurance
• Preparing loan payoff statements
• Supporting team members, sharing workload and responsibilities to ensure a positive experience for members, Mortgage Loan Originators, and team members
• Interacting professionally with internal team members, credit union members, outside third party vendors, and others.
• Answering, supporting, and troubleshooting items received from internal and external member phone calls, email, or other correspondence in a professional and timely manner.
• Following guided process and procedure when completing responsibilities.
• Completing work assignments by assigned deadlines.
• Maintaining a base knowledge of the applicable credit union products, processes, policies and systems.

• One to three years of financial institution or related experience preferred
• Advanced knowledge and understanding of processes, procedures, and systems
• Proficient written and verbal communication skills
• Proficient use of Microsoft Office and other computer systems used for general use
• Proficient organizational and time management skills to balance workload and meet deadlines
• Ability to work well independently and as part of a team

Hours:

Mon.

-Fri. 8am-5pm, Sat. 9am-12pm

Fox Communities Credit Union is an over $3 billion in assets community-based credit union serving more than 130,000 members at over 20 locations. We take pride in being a progressive, member-owned, full service financial institution dedicated to serving the community.

Fox Communities Credit Union believes our team members are our most important asset. We offer a great team environment, competitive salary and an excellent benefit package which includes medical, dental, vision, life, short term and long-term disability insurance, 401k (Roth and Traditional), which includes company contributions including match, paid time off and caregiver leave! As part of our commitment to the communities we serve we also offer all team members Paid Volunteer Time Off!

Equal Opportunity Employer of Protected Veterans, and Individuals with Disabilities.