Loan Associate - Mortgage​/Commerical

Join us at Prospera Credit Union and become part of a team that is passionately committed to providing personal, tailored financial guidance to each of our members.

At Prospera Credit Union, people aren't just numbers or transactions, and you won't be treated that way either.

• Generous PTO - Enjoy great paid time off benefits to support work-life balance!
• Affordable Healthcare - Prospera covers 91% of medical premiums, ensuring quality care at a low cost!
• High 401(k) Matching - Dollar-for-dollar matching up to 5% of contributions to build your retirement savings!
• Complete Disability Coverage - Fully paid short and long-term disability coverage for financial protection!

The Loan Associate - Mortgage/Commercial is a highly responsible and versatile member of the Credit Union's lending team, supporting both mortgage and commercial lending operations at an advanced level. This position assists lenders throughout the full loan application process and is capable of independently moving loans from application to closing, ensuring efficient processing, timely funding, regulatory compliance, and exceptional member service.

This role also provides critical portfolio and analytical support and serves as a dependable backup to Senior Mortgage Loan Officers (Sr. MLOs) and the VP Commercial Lender, ensuring continuity of operations during high-volume periods or staff absences. The Associate enhances lending efficiency, maintains data accuracy, and strengthens overall department performance.

We currently have an opportunity as a Full-Time Loan Associate at our Corporate Location (4830 N Ballard Rd, Appleton, WI 54913)

• Mortgage Lending Support
  • Assist mortgage loan officers and Sr. MLOs in the full loan application process, managing files from initial application through closing and funding.
  • Collect, verify, and analyze borrower information to ensure full compliance with policies, procedures, and regulatory requirements.
  • Coordinate with title companies, appraisers, and third-party vendors to ensure smooth and timely updates to loan officers and management.
  • Perform post-closing reviews and manage document retention to uphold accuracy and compliance standards.
• Commercial Lending Support
  • Support commercial lenders and act as an operational backup to the VP Commercial Lender across all stages of the commercial lending process.
  • Assist with funding, renewals, annual reviews, and ongoing portfolio maintenance.
  • Prepare and maintain commercial lending reports including maturities, covenant tracking, and loan performance metrics.
  • Review borrower financial statements, tax returns, and supporting documents for credit analysis and annual review preparation.
  • Ensure all commercial loan files and system data are complete, accurate, and compliant with internal and regulatory expectations.
• Member and Team Support
  • Deliver exceptional member service by addressing inquiries and guiding members through each step of the lending process from application to closing.
  • Work closely with loan officers, underwriters, processors, and operations staff to ensure effective communication and workflow efficiencies.
  • Identify opportunities to refine lending processes, reduce operational friction, and improve overall member experience.
  • Support internal/external audits, loan reviews, compliance checks, and data integrity initiatives.
• Cross Functional and Backup Responsibilities
  • Serves a skilled and reliable backup to Sr. MLOs, mortgage lending staff, commercial lending staff, and the VP Commercial Lender, ensuring uninterrupted lending operations.
  • Participate in departmental projects, system enhancements, workflow improvements, and strategic lending initiatives.
  • Provide occasional guidance to junior or new team members to support cross-training and talent development.

• Associate's or Bachelor's degree in Business, Finance, Accounting, or related field (or equivalent experience).
• 3-5 years of experience in loan processing, lending operations, or financial institution support preferred.
• Knowledge of mortgage and commercial lending standards, documentation, and regulatory requirements.
• Proficiency in Microsoft Office applications; experience with credit union core systems and LOS platforms preferred.
• Excellent organizational skills with the ability to manage multiple tasks in a fast‑paced environment.
• Strong communication skills with an unwavering commitment to accuracy, service, and teamwork.

Prospera Credit Union is a local, member‑owned financial institution in the Fox Valley area. We offer competitive compensation, an excellent benefits package and the opportunity to work in a fun, friendly, team‑oriented atmosphere.

Life is short. Work somewhere awesome!

Prospera Credit Union is an Equal Opportunity and Affimative Action Employer. All qualified applicants will receive…