Loan Servicing Representative Ii

Fox Communities Credit Union Appleton, Wisconsin, United States

We currently have a career opportunity for a full-time (40 hrs./wk.) Loan Servicing Representative II based out of our corporate office (Enterprise) in Appleton!

The Loan Servicing Representative IIassists and supports credit union team members and members with pre- and post-closing loan functions, maintenance, and inquiries as they relate to lending.

The primary responsibilities of the Loan Servicing Representative II role include but are not limited to:

• Promoting and upholding the Fox Purpose, Mission, Vision, and Values
• Handling post-closing loan functions as they relate to lending, including but not limited to:
• Processing paid and renewed loan papers in the required time allowance
• Validating and processing MV1, UCC recordings, and DNR titling
• Processing, tracking, and following up on consumer loan collateral lien perfections
• Analyzing, troubleshooting, and resolving errors in the consumer lending area
• Supporting team members, sharing workload and responsibilities to ensure a positive experience for members, loan originators, and team members
• Answering, supporting, and troubleshooting items received from internal and external member phone calls, email, or other correspondence in a professional and timely manner.
• Following guided process and procedure when completing responsibilities.
• Completing work assignments by assigned deadlines.
• Maintaining a base knowledge of the applicable credit union products, processes, policies and systems.

Candidates for the Loan Servicing Representative II position should possess:

• Previous experience in consumer lending, vehicle titling, and/or lien processing is required
• Previous financial institution or related experience preferred
• Advanced knowledge and understanding of processes, procedures, and systems
• Proficient written and verbal communication skills
• Proficient use of Microsoft Office and other computer systems used for general use
• Proficient organizational and time management skills to balance workload and meet deadlines
• Ability to work well independently and as part of a team

Fox Communities Credit Union is an over $3 billion in assets community-based credit union serving more than 130,000 members at over 20 locations. We take pride in being a progressive, member-owned, full service financial institution dedicated to serving the community.

We offer a great team environment, competitive salary and an excellent benefit package which includes, medical, dental, vision, life, short term and long-term disability insurance, 401k (Roth and Traditional), which includes company contributions including match, paid time off and caregiver leave! As part of our commitment to the communities we serve we also offer all team members Paid Volunteer Time Off!

Equal Opportunity Employer