End User Collections Manager

At Rite-Hite, your work makes an impact. As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive. Here, you’ll find innovation, stability, and the chance to grow your career as part of a team that’s always looking ahead.

• Review End User sales records for proper billing instructions, special conditions, and articulate to staff to ensure each sale is billed and collected in a timely and accurate manner.
• Support teams and work with the Continuous Improvement Team, as needed, in the development and maintenance of Standard Operating Procedures (SOPs) and automation opportunities for a repeatable end-to-end customer experience related to End User Non-Portal billing and collection.
• Coordinate and prepare customer billings and any supporting documents or spreadsheets in‑compliance with sale requirements to maximize the change of ‘first time right’ collections.
• Lead the performance of ‘courtesy touches’ for significant invoices to ensure invoices are confirmed as satisfactorily received prior to the due date such that any identified issues can be resolved without waiting for past-due invoices.
• Manage the collection of outstanding invoices so that issues identified and resolved in a timely manner or payment is received promptly and foster an environment where customers have an excellent end-to-end billing experience.
• Maintaining a clean and up-to-date Accounts Receivable aging is essential to fulfilling this job mandate.
• The candidate must be able to promptly and proactively identify customer billing issues, prioritize and resolve the issues, and ensure the accurate application of customer payments to corresponding invoices.
• Make collections calls to representatives and customers for the purpose of facilitating Rite-Hite's cash flow.
• Research and investigate problems preventing payment with emphasis on problem solution and ultimate collection of monies.
• Serve as primary management level contact for the End User team as related to the billings, dispute resolution and collections area.
• Review and propose amendments to documents for signature by Rite-Hite officers including waivers, change orders, liens, and other documents.
• Direct the filing of liens as necessary to protect Rite-Hite's interest.
• Work with the Continuous Improvement Team to develop, pursue and implement a series of continuous improvement initiatives that address systemic issues identified during the Billing & Collection processes, including acting as a subject matter expert and project sponsor as required.
• Coordinate assignment of accounts to outside agencies for additional collection efforts including possible legal actions.
• Coordinate with IT and technology teams to continuously search for more efficient and effective ways to use the current software programs to effectively manage the customer billings and collection of funds from customers.
• Manage a team of Biller / Collectors including responsibility for training of personnel, setting objectives, and tracking and evaluating individual and team performance.
• Assist Rite-Hite and the Accounting/Finance Department with ad hoc requests for support, analysis or information as required.
• Actively perform all end-to-end billing and collecting duties for an allocation of customer contracts in a timely manner.

• Bachelors Degree in a related field preferred
• Three or more years of managing billing and collections teams
• Five or more years of billing and/or collecting experience

• Strong leadership and capabilities to lead a diverse team with varying degrees of experience (as well as remote individuals)
• Strong Excel skills, ability to…