Homeless Outreach Response Coordinator

Our Health Department is searching for a Homeless Outreach Response Coordinator to join the team. The Homeless Outreach Response Coordinator is instrumental in the effort to end homelessness in the Fox Cities region, encompassing Calumet, Outagamie, and northern Winnebago counties. This role oversees the coordinated entry system for the Fox Cities Coalition, ensuring a streamlined service delivery process for individuals experiencing homelessness or at risk of homelessness.

This position includes the management of the priority list, determining which clients are in the most urgent need of services, and facilitating effective service coordination with various stakeholders including law enforcement, emergency shelters, and adult crisis teams. In addition, the role serves as the City’s primary resource for community education on issues related to unsheltered residents, responding to requests for information, presentations, and guidance while monitoring and sharing data on emerging trends within the unhoused population.

Within City government, this position involves significant collaboration between the Public Health Department, Appleton Police Department (APD), and Community Development;
The position will have a dual office location, with time split between the Appleton Police Department’s Community Resources Unit and City Hall within the Public Health Department. Work is performed under the general supervision of the Community Health Supervisor.

• Conducts assessments to identify the needs of clients experiencing homelessness or at risk of homelessness, using tools such as the WISBOSCOC approved assessments intake and referrals.
• Analyzes Coordinated Entry Priority List Reports in HMIS for accuracy on a regular basis
• Verifies the accuracy of HMIS data before project enrollment from the prioritization list, provides guidance to community agencies to maintain adherence to BOSCOC standards, and functions as a compliance resource to reduce the likelihood of audit findings.
• Tracks demographic trends within the unhoused population and illustrates emerging patterns.

• Assists with the development, coordination, and implementation of a Coordinated Entry System for the Fox Cities coalition.

• Serves within the BOSCOC mentorship program to provide supports to new Supportive Services Only (SSO) staff within other coalitions, helping orient them to expectations, policies & processes, and best practices.

• Participates in the coordination of overall project development and implementation within the Fox Cities.

• Ensures all participating agency staff within the Fox Cities have completed the required trainings.
• Communicates information between the Wisconsin Balance of State Continuum of Care and the participating agencies in the Fox Cities Coalition.

• Interacts with people with diverse racial, cultural, and economic backgrounds, gender identity, and sexual identity, treating all community members with dignity and respect.

• Promotes trauma-informed principles by encouraging colleagues and community partners to engage others with empathy and cultural humility, fostering environments where individuals feel safe, supported, and understood.

• Works with individuals experiencing homelessness service providers, law enforcement, Adult Crisis, and Emergency Shelters to continuously update and implement the Fox Cities After hours Plan.
• Participates in required monthly WIBOSCOC CE-SSO meetings, as well as participates in WIBOSCOC subcommittees.

• Provides education and training to community partners, local government, and other stakeholders about homelessness issues and available resources.