Courtyard Appleton - Front Desk Agent
Listed on 2026-01-01
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Hospitality / Hotel / Catering
Event Manager / Planner
Job Description Join Our Team as a Front Desk Agent! About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.
KEY SKILLS/RESPONSIBILITIES- Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial
Skills:
Work with and understand financial information, performing basic arithmetic functions as needed.
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay
! Ask your Recruiter for more details - Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Located in Appleton, 1.5 miles from Lawrence University, Courtyard by Marriott Appleton Riverfront has accommodations with a restaurant, free private parking, a fitness center and a bar. This 3‑star hotel features free Wi‑Fi and a garden. All rooms features air conditioning, a flat‑screen TV with satellite channels, a microwave, a coffee machine, a shower, a hairdryer and a desk. The hotel provides some rooms that feature a balcony and river view, and the rooms are equipped with a private bathroom and a closet.
An American breakfast is available every morning at Courtyard by Marriott Appleton Riverfront.
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