Front Desk Manager

Location:

Appleton, WI

The Front Desk Manager is responsible for the successful operation of the front desk. He/she hires, trains, manages, and oversees the front desk staff to ensure members receive the highest level of customer service possible.

• Manages and motivates.
• Serves as the lead customer service contact for members at the front desk, including: answering questions, welcoming, and other member communications.
• Acts as a liaison between the front desk and all other departments, communicating relevant information to the front desk staff as needed. Establishes, monitors and analyzes the front desk budget.
• Develops and implements front desk policies and procedures.
• Conducts departmental meetings.
• Conducts customer service training for all employees.
• Covers front desk shifts as needed and creates front desk schedule monthly.
• Other duties as assigned.

• Must be highly motivated have excellent communication and interpersonal skills.
• Excellent management and leadership skills.
• Good organizational skills.
• An understanding of health club operations.
• Must be able to work days, evenings, and weekends.

• Must have experience in customer service
• Experience in a health club or the hospitality industry is preferred.
• College degree preferred
• CPR, First Aid, and AED certifications (must be obtained within 60 days of hire)

• 401(k)
• Bonus based on performance
• Company parties
• Employee discounts
• Health insurance
• Paid time off
• Training & development