Banquet Manager

Job Details

Job Location: 660 - Appleton Hilton - Appleton, WI 54911

Position Type: Full Time

Job functions describe the substance and most important responsibilities of the job. Totals 90%.

• Inspect meeting rooms daily to ensure proper set‑up.
• Greet all meeting and banquet contact persons on a daily basis and assist with any and all changes or needs.
• Stay in contact with meeting and banquet contact persons to verify all meal times, break times, and guaranteed counts.
• Meet with function group leader to determine last‑minute changes and discuss various set‑up arrangements.
• Ensure proper cleaning of all equipment after function is completed.
• Supervise assigned banquet personnel throughout functions.
• Assist staff with room setups, food service, and clean up when necessary.
• Conduct administrative duties including interviewing and hiring of staff, scheduling, daily recaps, completion of all banquet checks, collection of payments or authorized signature on all banquet checks, performance reviews, salary increases for staff, labor control, supply requisitions, etc.
• Maintain standards of food, beverage, and quality guest service.
• Establish and maintain a proactive human resources function to ensure associate motivation, training, and development.
• Manage in compliance with established labor, wage, hour and Driftwood‑related regulations and policies.
• Maintain proactive relationships with all departments.
• Achieve budgeted revenues and expenses and maximize profitability related to the banquet department.
• Contribute to the profitability and guest satisfaction perception of all hotel departments.
• Develop short‑and‑long‑term financial and operational plans for the banquet department that relate to the overall objectives of the hotel.
• Increase level of guest satisfaction by delivery of an exceptional product through employee development.
• Maintain and correct procedures for inventory control.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Ability to accurately use various office and accounting software.

• Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to assist with the design and preparation of statistical reports and presentations as needed.
• Ability to accurately report information.
• Ability to scrupulously follow all Driftwood and hotel policies and procedures.
• Attend required meetings.

• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high‑pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Conducts himself/herself (acts and dresses) professionally at all times; sets standards for all associates.

• Understands and communicates the Driftwood Mission.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Actively listens to others.
• Conveys company information, decision, or problems to appropriate parties on a timely basis.
• Works to resolve disagreements and is respectful of peers and co‑workers.

• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.
• Other duties may be assigned.

• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have a comprehensive knowledge applicable Federal, state, and local health, safety, and legal regulations.
• Must have good mathematical and computer skills.
• High school education and relevant training and experience required. Additional education preferred.
• Ability to timely obtain any required licenses or certificates.
• CPR training required; first aid training preferred.
• Additional language ability preferred.

Source:
Driftwood Hospitality